Technical Business Analyst, Customer Platforms (Hybrid)

easyJet Airline Company PLC; Luton, Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Company-wide bonus scheme

7% pension contribution

Private medical insurance

Discounted flights

Free easyJet Plus membership

Annual holiday vouchers

Flexible benefits package

Job summary

A leading airline company is seeking a Technical Business Analyst to work closely with various teams to convert business needs into clear technical requirements. The role involves supporting workshops, optimizing workflows, and ensuring successful implementation of changes. The ideal candidate will have experience in contact centre environments and familiarity with platforms like Salesforce Service Cloud and Amazon Connect. The position is hybrid based near Luton Airport, offering a competitive salary and an inclusive benefits package.

Qualifications

• Experience in defining actionable requirements for development teams.
• Confidence in mapping processes and optimising workflows.
• Ability to explain technical detail in a straightforward way.

Responsibilities

• Support workshops to capture scope and prioritise features.
• Work closely with business teams and development teams.
• Define, document, and measure change for better foundations.

Skills

Agile methodologies

Process mapping

Stakeholder communication

Salesforce Service Cloud

Amazon Connect

Jira

Confluence

Miro

Job description

A leading airline company is seeking a Technical Business Analyst to work closely with various teams to convert business needs into clear technical requirements. The role involves supporting workshops, optimizing workflows, and ensuring successful implementation of changes. The ideal candidate will have experience in contact centre environments and familiarity with platforms like Salesforce Service Cloud and Amazon Connect. The position is hybrid based near Luton Airport, offering a competitive salary and an inclusive benefits package.