Technical BA - Salesforce & Customer Platforms (Hybrid)

easyJet Airline Company PLC

Luton

Hybrid

GBP 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Up to 20% bonus

PMI

7% pension contributions

Excellent staff travel benefits

25 days of annual leave + bank holdays

Annual credit towards an easyJet holid

Various flexible benefits and extras

Job summary

easyJet holidays is seeking a Technical Business Analyst to translate business needs into technical requirements for our Customer Platforms, with a focus on Salesforce and Amazon Connect. You will work with stakeholders to shape opportunities and define deliverables for development teams.

Based in our Luton head office with hybrid working (3 days on site, 2 remote), you’ll guide discovery, create user stories and process maps, and partner with DevOps and suppliers to ensure practical,

Qualifications

Three years' experience as a Technical Business Analyst.
Strong Salesforce experience, ideally Service Cloud, in a customer service environment.
Experience gathering requirements, facilitating workshops, process mapping and impact assessments.
Strong stakeholder management and communication skills.
Experience with agile delivery and writing user stories.
Proficient with Jira, Confluence and Miro.

Responsibilities

Capturing and documenting business and technical requirements for customer platform initiatives.
Facilitating workshops and discovery sessions to define business needs, priorities and future enhancements.
Creating user stories, process maps and supporting documentation to enable successful delivery.
Partnering with development teams, DevOps colleagues and third-party suppliers throughout delivery.
Supporting solution implementation, testing, training and business adoption activities.
Identifying opportunities to improve customer service processes, contact centre performance and user experience.