Technical Business Analyst

Confido Talent; Sharnbrook; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Confido Talent is seeking a Technical Business Analyst to bridge customers and internal technical teams, leading discovery, requirements gathering and specification for customer solutions, and acting as an escalation point for complex technical and integration issues.

The role blends customer-facing and internal responsibilities within a hybrid work setup, offering a salary of £50-65K per year with an immediate start.

Qualifications

• Customer facing skills: excellent communication and expectation setting.
• Business analysis experience: end to end business analysis skills on technical projects.
• Technical foundations: not a developer but understands how systems, databases and integrations work and can troubleshoot.
• System integration: understanding of APIs, REST, SOAP/web services, JSON, XML.

Responsibilities

• Lead discovery, requirements gathering and specification for customer solutions.
• Escalation point for complex technical and integration issues.

Skills

Customer facing

Business analysis

Technical troubleshooting

System integration

Job description

Hybrid working: 2 days onsite, 3 days from home

Competitive salary £50-65K | Immediate start available

3 stage interview process (completed within 2 weeks)

Why apply:

• Ownership: as the first person in this role, define best practice
• Variety: a role that cuts across customer facing and internal facing, business and technical, process and hands on
• Impact: ensuring customers have an incredible experience but also enabling the internal teams to operate more effectively with customers
• Culture: work with a small tight knit team that care about the company and their customers

Company Overview:

Established enterprise software business specialising in product lifecycle management, formulation and regulatory compliance. Global customer base, privately owned, profitable.

Role Overview:

The Technical Business Analyst is the translation layer between customers and internal technical teams - leading discovery, requirements gathering and specification for customer solutions, and acting as an escalation point for complex technical and integration issues.

What are we looking for:

• Customer facing skills: excellent communication and expectation setting skills
• Business analysis experience: end to end business analysis skills on technical projects
• Technical foundations: not a developer but someone who understands how systems, databases and integrations work who can do technical troubleshooting
• System integration: an understanding of APIs, REST, SOAP/web services, JSON, XML