Technical Business Analyst

Acorn Group; Liverpool; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

35 days holiday

Hybrid working

Mental health support

Recognition awards

Flexible benefits

Job summary

Acorn Insurance is seeking a Technical Business Analyst to bridge business and technology teams in Liverpool. You will translate requirements into technical solutions, document systems and data flows, and support UAT and post-implementation care.

You will work in a hybrid Liverpool-based setup, collaborating with developers and stakeholders to model As-Is/To-Be processes, analyze data, and identify APIs and automation opportunities for better outcomes.

Qualifications

• Experience working as a Business Analyst, Technical Business Analyst or similar role.
• Ability to understand and interpret technical documentation, supporting efficient requirements gathering and translating business requirements into technical requirements.
• Strong knowledge of technology landscape and ability to provide data-driven insights for decisions.
• Experience working in Agile delivery environments.

Responsibilities

• Deliver core business analysis activities across a range of delivery processes, including Agile frameworks.
• Create and maintain documentation to support UAT and post-implementation aftercare, including technical specs, system architecture and data flows.
• Develop understanding of technologies used and provide insights to stakeholders for informed decisions.
• Lead As-Is and To-Be process modelling with a technical focus.
• Collaborate with development teams to shape implementations and ensure alignment with business needs.
• Review processes and use data analysis to support decisions using SQL and Excel; identify API and automation opportunities.

Skills

Business Analysis

Technical Analysis

Agile / Scrum

SQL

Excel

Stakeholder Communication

Tools

SQL

Excel

Job description

As a Technical Business Analyst at Acorn Insurance, you’ll bridge the gap between business and technology teams. You’ll use your technical knowledge to support the delivery of business change, ensuring requirements are understood, accurately documented and translated into effective technical solutions.

Job Title: Technical Business Analyst

Working hours: 37.5 Hours per week, Monday to Friday, 9am-5:30pm

Salary: up to £48000 depending on experience

Location: Liverpool City Centre on a hybrid working basis

What you will be doing

• Deliver core business analysis activities across a range of business delivery processes, including, but not limited to, Agile frameworks.
• Ensure that appropriate and accurate documentation is created and maintained throughout the project lifecycle to support User Acceptance Testing and post-implementation aftercare.
  • Produce documentation with a high level of technical specification, including system architecture, data flows, integration points, configuration settings and any custom development where necessary, to ensure clarity, traceability and ease of maintenance.
• Develop a strong understanding of the technologies used within the business.
  • Use this knowledge to provide best-approach insight, enabling business stakeholders to make informed decisions.
• Lead “As-Is” requirement gathering and “To-Be” process modelling with a technical focus.
• Ensure that technical requirements are thoroughly analysed and clearly documented, supporting a shared understanding across technical and non-technical stakeholders.
• Actively participate in discussions with the development team to help shape the implementation of solutions, ensuring alignment with business needs.
• Constructively challenge technical approaches where necessary, promoting best practice and ensuring that the most effective solution is delivered.
• Review existing processes and use data analysis to support business decisions, using SQL, Excel and other relevant tools.
• Provide insight into system integrations, APIs and automation opportunities.
• Work independently on technical projects, escalating highly complex challenges where appropriate.

What we are looking for

• Experience working as a Business Analyst, Technical Business Analyst or within a similar technical analysis role.
• A good understanding of the technology landscape and the ability to use this capability to enhance business analysis skills.
• Ability to understand and interpret technical documentation, supporting efficient requirements gathering and a clear understanding of how business requirements translate into technical requirements.
• Ability to use technical understanding and data to inform decisions and guide the business towards the most effective solution.
• Strong communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience of working within Agile delivery environments.
• Agile or Scrum certification, such as Scrum Master or Agile Practitioner, is preferred.
• Experience using SQL, Excel or similar tools to support analysis and decision-making is desirable.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.