Technical Author

Hettema & van Bambost Juristen; Stockport; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software development company in Stockport is seeking a Technical Author to join their finance team on a full-time basis. You will produce high-quality documentation for various software products, collaborating closely with teams to ensure accuracy and clarity. The ideal candidate will have a background in software delivery, excellent communication skills, and a focus on customer engagement.

Benefits

Hybrid working

Flexible working

25 days holiday increasing to 30

Health and Wellbeing programme

Training and development opportunities

Pension scheme

Life and health assurance

Qualifications

• Experience within a software delivery function.
• Ability to create and review technical documentation for various audiences.
• Strong communication skills with a focus on customer engagement.

Responsibilities

• Produce and maintain product and user guides, release notes.
• Collaborate with product, development, and support teams.
• Ensure deadlines are met while enhancing documentation quality.

Skills

Creating user materials

Customer focus

Collaboration

Quality orientation

Tools

Microsoft Office

Technical Authoring tools

Versioning software

Job description

1 month ago Be among the first 25 applicants

We are seeking a detail-oriented, self-motivated Technical Author to join our finance team. You will join us on a full time, permanent basis, and in return you will receive a competitve salary of £30,000 to £40,000 per annum.

About CDL

CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent history in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace.

We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on cultivating an inspiring working environment with our employees at the heart of our company.

In a nutshell we are the market leading software house in our industry, creating the software, websites & apps for the Insurance & Finance sector across the UK. If you were to go on a price comparison website, approximately 65% of the companies on there are our clients!

About The Technical Author Role

• Are you a Technical Author who is looking for a new challenging role? Do you enjoy working within an agile environment and looking to work as part of an innovative, collaborative culture?
  
  

We are looking for a Technical Author who has experience within a software delivery function, who can contribute to the delivery of high-quality product documentation to our customers. You will be involved in a range of our software products and you will take real ownership of the production and maintenance of the product and user guides, release notes and product enhancements. Working closely with the product, development and support teams to create reference materials to understand features and functionality of the software.

Joining our Service Management department, you will have a strong customer focus and excellent communication skills. We are looking for a Technical Author / Writer who can create and review technical documentation aimed at a variety of audiences to help them understand our products. Your role will have a strong focus towards the continuous delivery, driving improvements you will ensure deadlines are met.

Skills Knowledge And Expertise

• Experience of creating and reviewing of customer-facing user materials.
• Proven experience within a software delivery function.
• Working knowledge or awareness of agile approaches to software development, ideally with Scrum and Kanban.
• Experience of Microsoft Office.
• Ability to collaborate with customers, development teams, and product owners.
• Quality-oriented with experience producing high-quality user documentation, ensuring appropriate use of language and graphics.
• Strong customer focus and the ability to work to deadlines.
• Strong focus on personal development and willingness to learn.
• Awareness of single-sourcing methodology.
  
  

The Following Skills Would Also Be Beneficial

• Knowledge of Technical Authoring tools, such as MadCap Flare or Adobe RoboHelp.
• Knowledge of versioning software, such as Git.
• An understanding of HTML and CSS, JavaScript knowledge.
• Experience of working in software development.
• Experience of working with or documenting APIs.
  
  

Benefits

• Hybrid Working (2 Days a Week in the office - SK4 2HD)
• Truly flexible working.
• 25 days holiday to start, increasing by 1 day per 1 year of service up to 30 days.
• Top employer for 9th year running
• Excellent training and development platform
• Opportunities for career progression
• Health and Wellbeing programme
• Virtual activities, lunch and learns, coffee mornings and meetups.
• Life and health assurance
• Electric Vehicle Scheme
• Established Recognition Award System
• Great Parental Benefits
• Diversity and Inclusion network
• Pension scheme
• Community projects and volunteer days
• Refer a friend bonus
  
  

Diversity and inclusion

We're on a journey to keep innovating, that means welcoming new ideas and ways of thinking.

CDL recognises that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Online Audio and Video Media

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