Technical Assurance Manager

pib Group; Hay on Wye; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading insurance firm in Hay on Wye is seeking a Technical Assurance Manager to ensure compliance with company standards and drive excellent customer delivery. The ideal candidate will have strong communication skills, a good understanding of the insurance industry, and the ability to manage multiple priorities. This role offers a competitive salary and a flexible working environment, along with benefits such as enhanced parental leave and professional development opportunities.

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension and life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Good understanding of the insurance industry and regulation.
• Ability to motivate and communicate with others at all levels.
• Influential relationship skills and excellent communication and negotiation skills.
• Ability to manage multiple priorities and deliver results.
• Self-motivated and collaborative.

Responsibilities

• Ensure compliance with PIB Group standards for customer service.
• Drive excellence in customer delivery.
• Manage complaints, errors, and breaches in line with regulations.

Skills

Excellent communication skills

Understanding of the insurance industry and regulation

Attention to detail

Strong organisational skills

Education

CII qualifications (or working towards)

Tools

Acturis

xCenta

Job description

Technical Assurance Manager

We are on the lookout for an experienced insurance professional to join us as a Technical Assurance Manager!

If you have:

• Excellent communication skills
• An understanding of the insurance industry and regulation
• A meticulous attention to detail
• A positive attitude and strong organisational skills

...this could be the role for you!

Sitting as part of the Specialty Division Operations team, the Technical Assurance Manager is responsible for ensuring all businesses in the Division adhere to the PIB Group standards to deliver a consistent high-quality service to all of our customers by:

• Understanding and meeting our customers demands and needs
• Delivery of consistent and fair outcomes for customers through compliant processes
• Driving excellence in customer delivery
• Ensuring all complaints, errors & omissions and breaches are managed in line with Group risk appetite and regulatory requirements

Essential Experience & Attributes:

• A good understanding of the insurance industry and regulation
• The ability to motivate and communicate with others at all levels
• Influential relationship skills and excellent communication & negotiation skills
• Well-developed report writing, verbal & written communication and presentation skills
• Ability to manage multiple priorities and deliver results
• Self-motivated and collaborative
• Resilient and adaptable to change/growth

Desirable Experience & Attributes:

• CII qualifications (or working towards) would be desirable
• Knowledge of best practice for general insurance and an understanding of rules and regulations relating to retail insurance broking (e.g. Data Protection Act, Money Laundering, Client Monies, ICOBS, Complains, Quality Assurance, Treating Customers Fairly concepts, etc.) is highly desired
• Proven track record in managing complaints and resolutions
• Experience in implementing process improvements based on complaint trends
• Awareness of Consumer Duty Outcomes and their implications for customer service
• Acturis and xCenta experience
• Experience in delivering training sessions and workshops

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.