Technical Associate - Ship

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a leading global provider of cloud delivery management solutions as a Support Engineer. In this role, you will ensure that customers have a seamless experience with our products, addressing any issues that arise promptly and professionally. As part of a dynamic and growing team, you will engage with customers across various channels, helping to resolve incidents and service requests while striving to meet our service level agreements. This position offers an exciting opportunity to expand your technical knowledge and contribute to a culture of knowledge sharing and teamwork, shaping the future of shipping solutions.

Qualifications

• Tech-savvy with a service-oriented mindset.
• Strong communication skills to interact with customers.

Responsibilities

• Respond to customer requests through multiple channels.
• Deliver service requests and help resolve incidents.
• Ensure SLA and CSAT goals are achieved.

Skills

Customer Service

Technical Support

Communication Skills

Proactive Problem Solving

Education

Bachelor's Degree

Job description

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nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.

Purpose of Role

nShift is on an exciting high-growth journey and we are looking for an additional support engineer to join our cohort in Bucharest, ensuring our customers have a great customer experience.

With nShift products being critical within our customers' end-to-end solutions, it is imperative that they function correctly and that any issues that could affect production are resolved quickly and effectively, in a clear and professional manner.

About you

To succeed in this role you need to be tech-savvy, have an inherent service-oriented mindset, as well as strong communications skills.

The area of responsibility includes:

• Respond to customer requests in multiple channels
• Deliver Service Requests and help resolve Incidents
• Make sure we achieve SLA and CSAT goals
• Be "ahead of the workload" through proactive measures
• Expand your own Product/Domain knowledge
• Participate in building a strong service-oriented team culture where knowledge sharing is central