Technical Assistance Service Manager - UK

Ingeteam; West of England; On-site; GBP 45,000 - 68,000; Full time

Job summary

Ingeteam is seeking a Service Manager to plan, organize and coordinate the work team, align with the objectives set, and monitor performance while guaranteeing Health & Safety compliance and quality across the service portfolio.

You will lead the Technical Assistance Service staff, propose resource sizing, assure proper qualification, verify indicators for margin and cost control, and drive efficient after‑sales execution, part of a global repair network with strong two‑way communication and

Responsibilities

• Plan, organize and coordinate the work team, in accordance with the objectives set, carrying out the corresponding monitoring and ensuring compliance with Health&Safety.
• Coordinate the technical assistance staff for the correct customer service and for the displacement of the Technical Assistance Service (SAT) staff.
• Propose the sizing of human resources and ensure their correct qualification to guarantee the quality of the service.
• Verify the indicators to guarantee the profit margin and/or cost control of the services offered.
• Ensure that the commitments made with the customer in terms of after-sales are carried out in a cost-efficient manner.
• Organise, size and supervise the centres for the collection and replacement of components.
• Implement and ensure the international and national operations of repair services.
• Ensure the correct use of manual and mechanical tools and compliance with applicable regulations.
• Engage in seamless two-way communication.
• Anticipate and propose innovative solutions, within their area of competence.
• Channel the needs of recognition, training and work-life balance.
• Any other function inherent to the job or professional group to which they belong, which is attributed to them.

Job description

• Plan, organize and coordinate the work team, in accordance with the objectives set, carrying out the corresponding monitoring and ensuring compliance with Health&Safety.
• Coordinate the technical assistance staff for the correct customer service and for the displacement of the Technical Assistance Service (SAT) staff.
• Propose the sizing of human resources and ensure their correct qualification to guarantee the quality of the service.
• Verify the indicators to guarantee the profit margin and/or cost control of the services offered.
• Ensure that the commitments made with the customer in terms of after-sales are carried out in a cost-efficient manner. Organise, size and supervise the centres for the collection and replacement of components. Implement and ensure the international and national operations of repair services.
• Ensure the correct use of manual and mechanical tools and compliance with applicable regulations.
• Engage in seamless two-way communication.
• Anticipate and propose innovative solutions, within their area of competence.
• Channel the needs of recognition, training and work-life balance.
• Any other function inherent to the job or professional group to which they belong, which is attributed to them.