Technical Application Support Specialist

Worldpay Group Plc; Gateshead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading payments technology company as a Technical Application Support Specialist in Gateshead. In this hybrid role, you will provide IT support and facilitate customer integrations with payment APIs, assisting clients while enhancing your skills in a dynamic environment. This opportunity provides a chance to make a real impact in the payments industry while collaborating with a dedicated team.

Benefits

Healthcare allowance

9% pension scheme company contribution

Employee Assistance Programs

Paid time off and public holidays

Company-funded life and income protection insurance

Annual Health Assessments

Monthly wellbeing allowance

Qualifications

• Experience with REST/SOAP APIs is essential.
• Comfortable explaining technical issues to non-technical staff.
• Previous experience in technical sales or software training is a plus.

Responsibilities

• Manage IT support queries including technical escalations.
• Assist and guide clients integrating into the payment platform.
• Document and manage support cases and API solutions.

Skills

REST API

SOAP API

Problem Analysis

Customer Support

Technical Sales

Excellent English Literacy

Job description

Technical Application Support Specialist - Hybrid role/ 2 days a week in Gateshead

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Technical Application Support Specialist to join our ever evolving team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

The role of Technical Application Support Specialist main purpose is to manage IT support queries from the business and clients, including escalations form Client Success, Partners, and the Sales Team.

Assist, advise and guide all customers integrating into our payment’s platform and POS offering, via API (Existing and New Clients).

What you’ll own

• Level 2 Support - Technical escalation point for Client Success
• Investigate and collate information around software application issues to either resolve the issue, or for escalation to Level 3 support with technical details.
• Point of Sale Support
• Manage support tickets within SLAs and Document
• Understand and explain Payrix APIs and POS offering
• Integration Solutioning – document, design and support Sales teams to explain complex API solutions to Partners.
• Provide responses to standard queries related to APIs
• Perform any other reasonable duties that fall within your skillset
• Address all technical support requests from internal and external parties
• Assist wider business with API / System and Utility technical queries.
• Gather technical details and escalate to Level 3, if not resolved.
• Document management of support cases, API and Knowledge base.
• Support Product Team with market fit, BA and QA phases of feature delivery.
• First point of contact with all Partner Integrations
• Confidently sell, design and document Partner API solutions.
• Support partner or technical requests across full Partner lifecycle
• Integration Sign off and Go Live white glove support

What you bring

• REST / SOAP API exposure or experience
• Technical Sales or Software Training / Demonstration experience
• Point of Sale terminals, EFTPOS devices
• Be comfortable explaining complex IT issues to business representatives.
• Excellent English literacy (spoken and written)
• Comfortable providing phone, email, and face to face support
• Experience with Point-of-Sale Devices / Systems
• Understanding of Payments, Banking or FinTech systems

Desired Skills / Experience

• Web Application Support experience - SaaS
• Aptitude for problem analysis / solving
• Server Infrastructure- New Relic
• PCI compliance and/or Cyber Security knowledge

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health

We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.

My Money

We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

Our family inclusion network offers support for Worldpayers raising families and caring for family members.

My Protection

We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

My Specialized Support

We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.

My Specialized Support

We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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