Technical Application Support Engineer - Hybrid work model (Previous Relevant Experince is Required)

ZipRecruiter; Warwick; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking technology company as a Technical Application Support Engineer, where your expertise will drive innovation and support critical infrastructure. This dynamic role involves proactive maintenance, technical incident resolution, and the opportunity to implement continuous improvements. With a focus on collaboration and customer satisfaction, you will play a vital part in ensuring our enterprise applications remain fully supported. Enjoy a career that offers diverse opportunities and a commitment to inclusivity, while making a significant impact on communities across the UK.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Experience in technical application and integration support.
• Strong technical knowledge across application components.

Responsibilities

• Monitor integration processes and remediate errors swiftly.
• Administer corporate applications including Oracle & MS SQL databases.

Skills

IT infrastructure knowledge

Technical application support

Problem-solving skills

Customer-focused mindset

SQL databases

Microsoft Azure Integration

Agile methodologies

Tools

Oracle

MS SQL

Power Platform

Snaplogic

Job description

Job Description: Technical Application Support Engineer
Location: Warwick, Warwickshire, United Kingdom (Hybrid)

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

The Technical Application Support Engineer will support the delivery of our Enterprise Application service, ensuring our technologies remain fully supported and evolve in line with product roadmaps. Day to day, the role will perform proactive maintenance activities, mitigate operational risks, manage integrations, deliver level 3 technical incident resolution, and implement continuous improvements.

What you’ll do:

• Monitor integration and batch processes daily, remediate errors swiftly to mitigate business impact.
• Administer corporate applications including Oracle & MS SQL databases.
• Provide technical incident resolution for issues within Telent’s Corporate Application estate.
• Troubleshoot problems, identify causes, and recommend corrective measures.
• Run SQL queries and updates to support data changes.
• Identify technical inefficiencies and create solutions to remediate them.
• Participate in project implementations, including design review, system testing, and configuration.
• Conduct regular risk assessments with remediation plans to reduce technical risks.
• Create technical documentation to support the software development lifecycle and ITIL processes.

Who You Are:

This role requires a combination of technical expertise, problem-solving skills, and a forward-thinking approach to support both current operations and future growth.

Key Requirements:

• Broad knowledge of IT infrastructure, application platforms, and operating systems.
• Hands-on experience in technical application and integration support.
• Strong technical knowledge across application components.
• Experience with Software Delivery Lifecycle, ITIL, and Agile methodologies.
• Ability to review work for quality, accuracy, and relevance.
• Strong interpersonal skills for working with staff at all levels.
• Good written communication skills for documentation and effective communication.
• Investigative and solution-finding skills.
• Customer-focused mindset to ensure effective management of business requirements and timely incident resolution.
• Hands-on experience with enterprise technologies such as Microsoft Azure Integration, SQL databases, Power Platform, Oracle Integrations (OIC), and Snaplogic.

What we offer:

A career at Telent offers opportunities across many sectors, roles, and technologies, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that respects and values diversity, enabling everyone to thrive at work.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days holiday with similar options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are passionate about creating an environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse experiences and backgrounds of the communities we support.

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About Us: Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and technology infrastructure across the UK. Our work helps connect communities using the latest technology and innovation. Join us to make a real impact, fulfill your potential, and deliver high performance. Our team of over 3,000 dedicated professionals is committed to excellence.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused