Technical Advisor

L&Q Living; Greater London; Hybrid; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Excellent pension plan (up to 6% match

28 days annual leave + bank holidays

Westfield Health Cash Plan

Life assurance

Job summary

L&Q Living is hiring a Technical Advisor for the Heating & Hot Water team in Stratford, London, on a permanent full-time basis. The role delivers technical advice and supports compliance across gas systems and renewables, liaising with residents and contractors.

You will ensure H&S, governance, and regulatory compliance, maintaining up-to-date CPD and contributing to policy updates within a large housing association. This role requires strong stakeholder engagement and problem-solving skills.

Qualifications

• Experience with gas compliance in housing settings.
• Knowledge of legislation and compliance frameworks.
• Experience coordinating with contractors and residents.

Responsibilities

• Provide technical advice on gas compliance, breakdowns, and procedures.
• Ensure compliance for domestic or commercial gas and renewable heating systems.
• Work with Gas Contractors to inspect quality of works in voids and occupied properties.
• Promote best practice and support CPD.

Skills

Gas compliance

Housing stock knowledge

Contractor coordination

Dispute resolution

CPD awareness

Legislation knowledge

Customer service

Job description

Contract Type:Permanent,Full Time, 35 hours per week

Salary:£37,451 per annum to £41,045 per annum (London weighted salary) dependanton experience. *Plus Essential Car User Allowance £1,300

Grade: 7

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date:15thSeptember 2026 at 11pm

Interview Dates:24th/25thSeptember, face to face interviews at our Stratford, London office

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Heating & Hot Water Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of .

We have an amazing opportunity for a Technical Advisor to join the Heating and Hot Water team on a permanent full time basis. The role will report into the Heating and Hot Water Operational Manager and will provide technical advice and support on breakdowns, procedure, legislation and gas compliance.

You will work with a number of key stakeholders including residents following L&Q’s procedures to ensure compliancy on all domestic or commercial gas and renewable heating systems providing full repairs service to our residents. The Technical Advisors work closely with our Gas Contractors to inspect quality of works undertaken in L&Q’s voids and occupied properties, assisting with technical questions and issues.

Your impact in the role:

You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q’s partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track.

The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q’s positive reputation within the industry.

You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor’s control.

What you'll bring:

• Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock
• Service background and quality assurance
• Commitment to delivery of good customer service
• Experience in a Customer facing role.
• Ability to work in harmony with a number of contractors.
• Performance Management skills
• Up to date legislation knowledge and commitment to CPD
• A good understanding of solid fuel, oil, LPG and renewables is advantages

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!