Technical Advisor

Action Together; Greater London; Hybrid; GBP 37,000 - 41,000; Full time

Benefits offered by this job

Excellent pension plan

28 days annual leave (31 with service)

Westfield Health Cash Plan

Life assurance (non-contributory)

Volunteering paid days

Employee Assistance Programme

Lifestyle benefits

Many more...

Job summary

L&Q is seeking a Technical Advisor to join the Heating and Hot Water team in London on a permanent, full-time basis. The role reports to the Heating and Hot Water Operational Manager and focuses on providing technical advice on breakdowns, procedures, legislation and gas compliance.

You will work with residents and a range of contractors to ensure safe, compliant heating systems across our housing stock, contributing to KPI targets and high-quality service delivery while maintaining CPD and

Qualifications

• Knowledge of gas compliance across varied housing stock.
• Experience working with contractors and managing performance against KPIs.
• Strong customer service orientation and ability to engage residents.
• Proven ability to plan, monitor and resolve issues with contractors and suppliers.
• Up-to-date CPD and knowledge of legislation and compliance frameworks.

Responsibilities

• Provide technical advice on gas compliance and heating systems to residents and colleagues.
• Liaise with gas contractors to inspect works and ensure quality and compliance.
• Support governance and safety compliance across domestic/ commercial heating installations.
• Contribute to continuous improvement and respond to regulatory changes.

Skills

Gas compliance knowledge

Contractor coordination

Customer facing

Performance management

CPD / legislation awareness

Renewables knowledge (advantage)

Job description

Contract Type:Permanent, Full Time, 35 hours per week

Salary:£37,451 per annum to £41,045 per annum (London weighted salary) dependant on experience. *Plus Essential Car User Allowance £1,300

Grade: 7

Reporting Office: London, Stratford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date:15th September 2026 at 11pm

Interview Dates:24th/25th September, face to face interviews at our Stratford, London office

Benefits

• Excellent pension plan (up to 6% double contribution)


• 28 days Annual Leave rising to 31 days with length of service + Bank Holidays


• Westfield Health Cash Plan


• non-contributory life assurance


• up to 21 hours volunteering paid days


• lifestyle benefits


• Employee Assistance Programme


• many more...

Join our Heating & Hot Water Team at L&Q:

L&Q is one of the UK’s largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

We have an amazing opportunity for a Technical Advisor to join the Heating and Hot Water team on a permanent full time basis. The role will report into the Heating and Hot Water Operational Manager and will provide technical advice and support on breakdowns, procedure, legislation and gas compliance.

You will work with a number of key stakeholders including residents following L&Q’s procedures to ensure compliancy on all domestic or commercial gas and renewable heating systems providing full repairs service to our residents. The Technical Advisors work closely with our Gas Contractors to inspect quality of works undertaken in L&Q’s voids and occupied properties, assisting with technical questions and issues.

Your impact in the role:

You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q’s partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track.

The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q’s positive reputation within the industry.

You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor’s control.

What you'll bring:

• Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock


• Service background and quality assurance


• Commitment to delivery of good customer service


• Experience in a Customer facing role.


• Ability to work in harmony with a number of contractors.


• Performance Management skills


• Up to date legislation knowledge and commitment to CPD


• A good understanding of solid fuel, oil, LPG and renewables is advantages

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q –

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Key information

• Employer: L&Q


• Locations: Hybrid


• Role Type: Permanent


• Working Hours: Full-Time