Tenancy Progression Coordinator

L&Q Living; Greater London; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Excellent pension plan

Annual leave and time off

Lifestyle benefits

Employee Assistance Programme

Job summary

L&Q is seeking a dedicated Tenancy Progression Coordinator to oversee progression of London Living Rent, Intermediate Market Rent and Rent to Buy schemes. You will manage customer data, qualify requirements, and handle lettings inquiries to ensure smooth journeys for tenants.

Reporting to the Tenancy Progression Manager, you will work in a supportive team, ensure regulatory compliance, and help deliver affordable housing options across London.

Qualifications

• Experience in tenancy progression or lettings is desirable.
• Excellent administrative and organisational skills.
• Strong customer service orientation and problem solving.

Responsibilities

• Manage customer databases and keep them up to date.
• Take customer details and qualify their requirements.
• Deal with lettings inquiries via phone and email.
• Support customers through the tenancy referencing process.
• Ensure compliance and regulatory requirements related to lettings are adhered to.

Skills

Customer service

Administration

IT skills

Team collaboration

Tools

MS Office

Database systems

Job description

Contract Type: Permanent, Full Time, 35 Hours

Salary: Starting £34,381 per annum (London Weighted Salary) depending on experience

Grade: 6

Reporting Office: Stratford, London

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) During the training period you will be required to attend the office more frequently.

Working Pattern: Monday to Friday – 09:00 – 17:00 (NB. The successful candidate will occasionally be required to work an additional Saturday)

Closing Date: 9th September 2026 – 23:00

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

Early applications areencouraged as we reserve the right to close the advertisement and interviewearlier than stated.

L&Q reserves the right to not progress applications forcandidates who have had one unsuccessful application/interview process withL&Q for the same or similar role in the previous 12 months.

Join our Tenancy Progression Team at L&Q:

We are seeking a dedicated Tenancy Progression Coordinator to oversee the progression of London Living Rent, Intermediate Market Rent, and Rent to Buy properties. These schemes aim to provide affordable rental options and pathways to homeownership for residents. The ideal candidate will be responsible for ensuring smooth transitions and effective management of these rental schemes.

In this key role, w e are looking for someone customer focused, self-motivated with an interest in the London property market.

Reporting to the Tenancy Progression Manager, the successful candidate will be part of a great new team supporting the customer journey for our tenants.

Your impact in the role:

Managing customer databases and ensuring they are kept up to date.

Taking customers details and qualifying their requirements.

Dealing with incoming lettings enquiries via phone and email.

Supporting customer through the tenancy referencing process.

Ensuring compliance and regulatory requirements related to lettings are adhered to.

What you'll bring:

T enancy progression experience in a public or private sector organisation , with up-to-date knowledge of London Lettings market and legislation

Strong administration skills with keen attention to detail and ability to work to strict processes

Exceptional customer service skills , with the ability to respond to challenges with sound judgement and effective problem‑solving

Effective communication skills with ability to collaborate and manage stakeholder relationships

Exceptional organisational skills with proven track record of meeting or exceeding KPIs / targets

High level of numeracy and excellent IT ski lls, including proficiency in Microsoft Office and database systems

If you require any reasonable adjustments at any stage during this process, including application stage, please email [e-mail]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times , and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Fin d out more here .

S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.