Technical Advisor

Witan Search; Farnborough; On-site; GBP 42,000 - 60,000; Full time

Job summary

Witan Search is seeking a Technical Adviser reporting to the Head of R&D Services (Technical Assistance Group) with 3–5 years in the chemical or printing industry.

Based in the UK and dedicated to local customer activities at their Hampshire site, you will provide high-level technical services, advise on ink formulations, support design software proofs and factory formulations, and ensure clear reporting of visits.

Qualifications

• Engineering degree in Chemistry or equivalent in printing industry.
• 3–5 years’ experience in chemical or printing industry is advantageous.
• Excellent communication and interpersonal skills.
• Ability to travel to different customer sites when needed.

Responsibilities

• Provide Technical Services to customer as described.
• Advise on ink formulations and link to design software proofs and factory formulations.
• Answer customer queries on site or refer to Global HQ.
• Find solutions to technical issues and reinforce technical knowledge.
• Ensure optimal use of products and collaborate with HQ for improvements.
• Prepare technical visit reports and monthly activity reports.
• Ensure timely and documented product complaint handling in collaboration with HQ.

Skills

Strong communication

Customer orientation

Project management

Education

Engineering degree in Chemistry or equivalent in printing industry

Job description

• Shall serve as Technical Adviser and report to Head of R&D Services (Technical Assistance Group)


• Based in UK dedicated to local customer activities at their site (Hampshire)


• Ensure full customer satisfaction by providing high level of technical services and close relationship

ROLE AND ACTIVITIES:

Provide Technical Services to customer to:

• Ensure and assist customer design in security ink formulations


• Advise from an ink and solution perspective on any customer projects on linking ink formulations to new design software digital proofs, printing proofs and to factory formulations


• Answer any queries customer has on site or refer to query to Global HQ.


• Find solution to technical issues and reinforce technical knowledge to customer


• Ensure the optimal use of our products to the customer and optimise current products and solutions (in collaboration with the headquarters when necessary)


• In charge of technical visit report/monthly activity report, follow-up and communication (in collaboration with the headquarters when necessary)


• Ensure efficient, timely and documented product complaint treatment (NC) (in collaboration with the headquarters when necessary)

PROFILE:

• Engineering degree in Chemistry or equivalent in printing industry (3-5 years’ experience in chemical or printing industry is an advantage)


• Flexible and willing to possibility travel to different customer sites when needed


• Demonstrated ability in managing multiple tasks/projects along with the ability to work in a fast-paced team environment independently


• Ability to establish credibility with internal & external stakeholders, strong ethics and customer orientation


• Excellent communication & interpersonal skills