Technical Adoption Architect, EMEA (Implementation Consultant)

Ironclad; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Private Medical & Dental insurance

Life assurance and Income Protection

Pension contribution scheme

Monthly wellbeing/hybrid-work stipends

Team events and connectivity

Job summary

Ironclad is seeking a Technical Adoption Architect in London to guide enterprise customers through AI-enabled contracting transformations. You will partner with Account teams to validate value, design configurable workflows, and drive adoption from pre-sales to activation.

The role requires strong AI fluency, stakeholder management, and a transformation mindset to deliver measurable outcomes. Hybrid work with in-office presence is expected; you will coordinate across Legal, IT, Sales, and

Qualifications

• 4+ years of professional services or consulting in software
• Ability to connect technical decisions to customer value, adoption outcomes and long-term platform ownership
• Proven ability to build relationships with customers and manage expectations across stakeholders
• Strong AI consulting instincts and ability to explain AI concepts to stakeholders
• Transformation mindset to progress customers through adoption milestones
• Ownership mentality for customer success and driving actionable outcomes

Responsibilities

• Partner with Account teams to drive customer adoption from pre-sales through activation and roadmapping
• Design and build contracting workflows, templates and integrations that scale customer value
• Own high-value customer use cases end-to-end and determine phased solution approaches
• Provide guidance on AI-driven contracting transformations and risk controls
• Be the voice of the customer to Ironclad's Product team and cross-functional partners
• Lead executive demos, workshops and enablement sessions to articulate value and tradeoffs
• Collaborate across teams to guide customers through the full journey and support success

Skills

Professional services

AI consulting instincts

Executive stakeholder management

Communication

Enterprise customer navigation

Consultative discovery

Ambiguity tolerance

Ownership mentality

Learning new technologies

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

Technical Adoption Architects (TAA) are product experts and problem solvers. They are responsible for understanding our customers’ goals, validating how Ironclad can meet their critical requirements, and advising on AI-supported contracting processes to help customers realize value quickly and progress through their implementation and adoption journey. Technical Adoption Architects are core to our Customer Value team and work cross-functionally to deliver a best-in-class experience for our customers from early proof of value through activation and adoption.

We are currently only considering candidates based out of London. As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection. There may be additional in-office days for team or company events.

What You Will Be Doing:

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation. Validate product and solution fit, customer risks, and success measures, and translate those inputs into a practical path to value.
• Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time. Apply strong platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and long-term extensibility.
• Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
• Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle. Explain what AI can and cannot do in practice, identify risks and appropriate controls, and translate AI capabilities into practical contracting workflows.
• Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad. Build alignment across Legal, Sales, Procurement, IT, executive sponsors, and other stakeholder groups; identify adoption risks; and help customers navigate organizational change.
• Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs. This involves empowering customers through effective enablement, ensuring they are well-equipped to own, maintain, and expand the platform long term.
• Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
• Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.

What We're Looking For:

Required:

• 4+ years of professional services and/or consulting experience with software companies.
• Passion for learning new technologies and driving outcomes through technical solutions.
• You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
• Ability to successfully navigate enterprise customers’ complex organizational structures. This involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement, IT, and other stakeholder groups. You can identify decision-makers, executive sponsors, influencers, and blockers and build alignment across them.
• Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
• You can validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
• Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
• Strong AI consulting instincts and practical AI fluency. You understand what AI can and cannot do in practice, can explain AI concepts clearly to customer stakeholders, and can advise on how to apply AI responsibly within contracting workflows.
• A transformation mindset. You are motivated by progressing a customer through adoption journey milestones and business outcomes.
• Ownership mentality for customer success. You are comfortable charting a path forward, maintaining momentum, and helping customers translate technical design into practical adoption steps.
• Strong written and verbal communication, with the ability to explain complex ideas clearly. You can deliver executive-ready recommendations, communicate tradeoffs, facilitate alignment, and reset expectations with credibility and empathy.

UK Employee Benefits at Ironclad:

• Private Medical & Dental insurance, covered at 100% for you and dependents
• Life assurance and Income Protection
• Generous leave policies, including parental leave, medical leave, and compassionate leave
• Family-forming support through Maven for you and your partner
• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use
• Standard pension contribution scheme
• Regular team events to connect, recharge, and have fun
• And most importantly, the opportunity to help build the company you want to work at

US Full-Time Employee Benefits at Ironclad:

• 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
• Market-leading leave policies, including gender-neutral parental leave and compassionate leave
• Family forming support through Maven for you and your partner
• Paid time off - take the time you need, when you need it
• Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
• Mental health support through Modern Health, including therapy, coaching, and digital tools
• Pre-tax commuter benefits (US Employees)
• 401(k) plan with Fidelity with employer match (US Employees)
• Regular team events to connect, recharge, and have fun
• And most importantly: the opportunity to help build the company you want to work at
• UK Employee-specific benefits are included on our UK job postings

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.