Technical Administrator

Warwickshire County Council; Warwick; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Agile working

Annual leave

Vivup discounts

Job summary

Warwickshire County Council's Rights of Way Team seeks a Technical Administrator to support day-to-day operations, maintain records and assist with processing of legal orders affecting the rights of way network. You will interact with officers, Members, partners and the public, requiring clear communication and reliable administration.

The role emphasizes accurate data handling, use of ICT systems, and providing a professional, responsive service while working within a busy public service

Qualifications

• Strong administrative and clerical skills essential for front-line duties.
• Excellent written and spoken English; ability to respond to routine enquiries clearly.
• Good numeracy and literacy; accurate records management and data entry.
• Comfort using computerised systems and maintaining secure information.
• Effective communication with colleagues, partners and the public under pressure.

Responsibilities

• Provide administrative and technical support to the Rights of Way Team.
• Serve as frontline contact for customer enquiries, complaints and correspondence.
• Assist with processing of legal orders, consultations, committee reports and stakeholder engagement.
• Maintain accurate and secure records; retrieve information promptly.
• Use ICT systems to support service delivery and improve efficiency; support research and financial administration.

Skills

Administrative support

Verbal & written communication

Literacy & numeracy

Information handling & security

ICT systems

Job description

Warwickshire County Council's Rights of Way Team is looking for a Technical Administrator to support the efficient day-to-day operation of this busy and important public service. The Rights of Way Team helps manage, maintain and protect Warwickshire's public rights of way network. This role provides essential administrative and technical support to officers working across rights of way, definitive map, enforcement, maintenance, ranger and volunteer coordination functions. This is an opportunity to play an important role in supporting Warwickshire's rights of way network and the communities who use it. You will be part of a knowledgeable and supportive team, contributing to a service that helps people access and enjoy the countryside while supporting the Council's statutory responsibilities.

About the Role

As a Technical Administrator, you will act as a first point of contact for customers and provide practical support across a varied workload. You will help operate administrative systems and procedures, maintain accurate records, respond to routine enquiries and support the processing of legal orders affecting the rights of way network. You will also assist with information gathering, performance reporting, financial administration, correspondence, consultations and meeting support. The role involves working closely with colleagues, elected Members, partners, stakeholders and members of the public, so good communication skills and a professional approach are essential.

Key Responsibilities

• Provide administrative and technical support to the Rights of Way Team.
• Act as a frontline point of contact for customer enquiries, complaints and correspondence.
• Support officers with the processing of legal orders, consultations, committee reports and stakeholder engagement.
• Maintain accurate and secure records and retrieve information promptly when required.
• Use ICT systems effectively to support service delivery and improve efficiency.
• Assist with research, data gathering, performance monitoring and financial administration.
• Help ensure a customer-focused, professional and responsive service.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We are looking for someone with good literacy and numeracy skills, strong attention to detail and the ability to interpret information and solve varied problems. You should be confident communicating with a range of people, both verbally and in writing, and able to work under pressure while managing deadlines and interruptions. You will need to be comfortable using computerised systems, handling information accurately and securely, and working with initiative with limited close supervision. Experience of processing information and undertaking financial administrative tasks would be beneficial. A basic knowledge of public rights of way, highways maintenance, or relevant legislation such as the Highways Act 1980, Traffic Regulation Act 1984 or Countryside and Rights of Way Act 2000 would be desirable, but is not essential.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.