Direct Payments Support Officer

Warwickshire County Council; Shrewsbury; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension plan

Generous annual leave

Vivup benefits

agile working

Job summary

Warwickshire County Council is seeking a Support Team Officer for the Direct Payments Support Team. The role empowers individuals to manage personal budgets, working with social care and external partners to provide expert guidance and information while ensuring cost-effective solutions.

You will lead, advocate for independence and uphold fluency in English as required. This county-wide position involves delivering training, maintaining case records, and liaising across Children’s and Adult

Qualifications

• Excellent telephone and communication skills.
• Strong case recording and documentation abilities.
• Confident in delivering training and guidance.

Responsibilities

• Provide advice and support to individuals receiving Direct Payments.
• Liaise effectively with internal teams and external partners.
• Promote awareness and understanding of Direct Payments across the county.
• Conduct face-to-face visits with customers as required.
• Maintain accurate and up-to-date case records.
• Deliver training and guidance to individuals and professionals.

Skills

Excellent telephone and communication

Case management

Training delivery

Independent working

Job description

An exciting opportunity has arisen to join our dynamic Direct Payments Support Team as a Support Team Officer. This county-wide role plays a vital part in empowering individuals to take control of their personal budgets through Direct Payments. As a central point of contact, you will work closely with social care teams-including Children's and Adult Services-Direct Payments recipients, and external support services. You will provide expert guidance, support, and information in this specialised area, ensuring individuals are equipped to make informed choices while maintaining cost-effective solutions. You will also act as a leader and ambassador for Direct Payments, promoting independence, choice, and control in line with current legislation.

Key Responsibilities

• Provide advice and support to individuals receiving Direct Payments.
• Liaise effectively with internal teams and external partners.
• Promote awareness and understanding of Direct Payments across the county.
• Conduct face-to-face visits with customers as required.
• Maintain accurate and up-to-date case records.
• Deliver training and guidance to individuals and professionals.
• The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

Requirements

• Excellent telephone and communication skills.
• Strong case recording and documentation abilities.
• Confident in delivering training and guidance.
• Ability to manage time effectively and work independently.
• Willingness and ability to conduct in-person visits with customers.
• A proactive and empathetic approach to customer service.

If you are passionate about empowering individuals and making a difference in your community, we would love to hear from you!

Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best., Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund' The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.