Technical Administrator

Cardiff and Vale University Health Board; Leeds; On-site; GBP 20,000 - 24,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an EUC Support Officer to help understand IT hardware needs across the Trust, advise on equipment availability and liaise with suppliers. You will handle stock records and contribute to the EUC Refresh Programme while delivering a high standard of service to clinical teams.

Reporting into EUC Operations Team Leaders, you will develop technical knowledge and gain exposure to modern technology, while supporting sustainability objectives and ensuring

Qualifications

• GCSE or ECDL level education or 3+ years healthcare work experience.
• Knowledge of IT hardware specs and software.
• Experience with Windows 11 and Microsoft Office.
• Experience using an IT Service Desk ticketing system.

Responsibilities

• Advise on equipment availability and liaise with suppliers.
• Order hardware and software in response to ticket requests.
• Maintain EUC Hardware Catalogue and stock records.
• Support EUC Hardware Refresh Programme.
• Work within defined policies and assist with sustainability goals.

Skills

Communication skills

Workload management

Team collaboration

Data input accuracy

Attention to detail

Education

GCSE / ECDL level

Tools

Windows 11

Microsoft Office

IT Service Desk system

Job description

Are you ready to use your customer service and administrative skills in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our End User Computing team within the Leeds Teaching Hospitals NHS Trust., Reporting to the EUC Operations Team Leaders, your role will be to understand the IT hardware needs of departments and CSUs across the Trust as well as the day-to-day needs of the EUC Operations Team. This will involve advising on the availability of equipment, liaising with suppliers, ordering equipment and software (in response to Service Desk tickets), keeping up to date with the latest technology, maintaining the EUC Hardware Catalogue, stock control and record-keeping, liaising with waste contractors to ensure sustainability and environmental objectives are being met, and assisting with the EUC Hardware Refresh Programme. In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team, striving to deliver a fantastic service which, ultimately, contributes to improved patient care. This post provides scope for development, insofar gaining technical knowledge to allow potential progression within EUC and beyond., The Leeds Way is working together to support each other and deliver the best possible care to patients.

• Minimum GCSE Level / ECDL level standard of education or minimum of three years experience of working in a Healthcare environment
• Knowledge of IT hardware specifications and software
• Technical knowledge of Microsoft Windows desktop operating systems (including Windows 11) and Office suite
• Experience of an IT Service Desk call-logging system
• Able to manage own workload, and work within clearly defined operating policies without supervision
• Must have the ability to communicate with all levels of staff within the Trust and liaise with external organisations such as PC and peripheral suppliers; good communication skills, both verbal and written, at all levels
• Accurate data input and manipulation skills
• Knowledge of stock control (desirable) and auditing
• Commitment and enthusiasm with a keen desire to attain high standards within a service environment
• Ability to work under pressure and to tight timescales as part of a team or on own, remaining focused and concentrated for prolonged periods

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do., DIT at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us.