Technical Administrator

Keystone Group; Cwmbran; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

33 days annual leave

Contributory Pension

Life Assurance

Healthcare Cashback Plan

Enhanced Family Friendly policies

Cycle to Work Scheme

Employee Discount Scheme

Employee Recognition awards

Employee Assistance Programme

Job summary

IG Lintels, part of Keystone Group, is seeking a detail-oriented Technical Administrator in Cwmbran to support engineers, manage data entry, and handle customer queries. You will be a central hub of support keeping projects moving forward.

Responsibilities include handling calls, monitoring emails, data entry, CRM logging, and helping with quotes and product drawings. Training will be provided to build technical knowledge.

Qualifications

• Excellent communication and relationship-building skills.
• Strong organisational skills with attention to detail.
• Self-motivated and positive mindset, with resilience to deliver results.
• Eagerness to learn—especially about products, systems and technical details.

Responsibilities

• Be the first point of contact—handling technical calls and connecting customers to the right experts.
• Monitor technical email enquiries and keep engineers supplied with what they need.
• Own the data entry process, turning plans into seamless schedules for the teams.
• Use the CRM to log new enquiries, track quote progress, and ensure nothing slips through the cracks.
• Ensure quotes are filed, tracked, and followed up with customers.
• Benchmark prices and support on special product quotes to stay competitive.
• Dive into drawings (training provided) and build your technical know-how.
• Run reports, support engineers, and provide top-tier technical and admin support.
• Provide product comparisons and become a go-to guru for internal teams and customers.

Job description

About The Role

We are seeking a detail-orientated

About The Role

We are seeking a detail-orientated Technical Administrator to join the IG Lintels team, where you will be responsible for supporting engineers, mastering data entry and handling customer queries - you’ll be a central hub of support that keeps everything moving forward.

What You’ll Be Doing

• Be the first point of contact—handling technical calls and connecting customers to the right experts.
• Monitor technical email enquiries and keep our engineers armed with everything they need to tackle the day.
• Own the data entry process, turn plans and specifications into seamless schedules that help our teams stay on track.
• Use our CRM system to log new enquiries, track quote progress, and ensure nothing slips through the cracks.
• Ensure quotes are filed, tracked, and completed, with accurate follow-up to our valued customers.
• Help the team stay competitive by benchmarking prices and supporting on special product quotes.
• Dive into drawings (training provided!) and build your technical know-how.
• Run reports, support engineers, and provide top-tier technical and admin support.
• Provide product comparisons and become a go-to guru for both internal teams and customers.

What You’ll Need To Succeed

Success in this role comes from combining strong communication skills with a customer-focused approach and a drive to achieve results. You’ll be someone who enjoys building positive relationships, delivering excellent service. With the ability to stay organised, manage priorities and maintain a positive attitude in a fast-paced environment, you’ll be motivated to contribute, develop your skills and make a positive impact as part of a supportive team.

• Strong organisational skills with excellent attention to detail.
• Excellent customer service and relationship management skills, with the ability to build trust and maintain positive relationships with customers and colleagues.
• A self-motivated and positive mindset, with the resilience and determination to deliver results.
• Eagerness to learn—especially when it comes to products, systems, and technical details.

What We’re Looking For

• Previous experience in an administrative role or similar environment is preferred
• Experience using CRM systems and Microsoft Office applications.
• GCSE or equivalent qualifications in English and Maths.
• Administrative qualifications are advantageous.

What We Offer

• Opportunities for professional development and career progression.
• A supportive, values-driven and inclusive working environment.
• Competitive salary and benefits package.
• 33 days annual leave, increasing with service.
• Contributory Pension.
• Life Assurance.
• Healthcare Cashback Plan.
• Enhanced Family Friendly policies.
• Additional employee benefits including, access to our Cycle to Work Scheme, Employee Discount Scheme, Employee Recognition awards, Employee Assistance Programme.

A Bit About Us

IG Lintels is part of Keystone Group and is proud to lead the way in steel lintel design, production and service. IG Lintels has dedicated technical teams that provide customers with solutions for their complex project needs. IG Lintels was founded in 1958 and has a strong heritage in innovation. IG Lintels joined the Keystone Group in 2006, becoming the UK's largest manufacturer of steel lintels. IG Lintels has large manufacturing facilities in Swadlincote, South Derbyshire while its headquarters and place of origin, remain in Cwmbran, South Wales.