IT Support Tech (1st/2nd Line) – Office 365 & AD Pro

Hypercreate Ltd; Farringdon; On-site; GBP 32,000 - 35,000; Full time

Job summary

Hypercreate Ltd in the United Kingdom is seeking a dedicated IT Technician to deliver 1st and 2nd line support across the business, using ticketing systems, phone and in-person help. You will troubleshoot hardware, software, networking issues; manage Active Directory and Office 365 accounts; onboard new devices; maintain asset inventories.

The role requires clear communication to non-technical staff and a customer-focused mindset, with strong problem-solving abilities in a fast-growing

Qualifications

• Proven experience in a similar 1st/2nd line IT support or helpdesk role.
• Strong working knowledge of Office 365, Windows 10/11, and Active Directory.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with hardware troubleshooting for PCs, laptops, printers and mobiles.
• Excellent communication skills with the ability to explain technical issues to non-technical staff.
• Customer-focused mindset and a logical problem-solving approach.

Responsibilities

• Act as the first point of contact for all internal IT queries via the ticketing system, phone, and face-to-face.
• Troubleshoot and resolve hardware, software, and network issues efficiently.
• Manage user accounts, permissions, and passwords within Active Directory and Office 365.
• Set up, configure, and deploy new IT equipment for onboarding employees, including laptops, desktops, and mobiles.
• Maintain an up-to-date inventory of all IT assets and software licenses.
• Escalate complex 3rd line issues to the Senior IT Manager or external vendors when necessary.

Skills

IT support experience

Office 365 proficiency

Windows 10/11 expertise

Active Directory

Networking basics

Hardware troubleshooting

Effective communication

Customer-focused

Tools

Active Directory

Office 365

Windows OS

Networking concepts

Hardware troubleshooting

Job description

Hypercreate Ltd in the United Kingdom is seeking a dedicated IT Technician to deliver 1st and 2nd line support across the business, using ticketing systems, phone and in-person help. You will troubleshoot hardware, software, networking issues; manage Active Directory and Office 365 accounts; onboard new devices; maintain asset inventories.

The role requires clear communication to non-technical staff and a customer-focused mindset, with strong problem-solving abilities in a fast-growing