Technical Account Specialist Infrastructure

TN United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Technical Account Specialist to enhance customer success through strong relationships and technical expertise. This hybrid role involves working with major accounts, delivering presentations, and providing technical assistance to optimize product investments. The ideal candidate will have a background in Civil Engineering and experience with Autodesk solutions. Join a team that values professional development and rewards engagement, while contributing to transformative projects that shape the future of technology and infrastructure.

Qualifications

• 3-5 years experience in Civil Engineering and Infrastructure.
• Advanced knowledge of Autodesk infrastructure solutions.
• Ability to convey complex technical details to audiences.

Responsibilities

• Deliver technical presentations and lead discovery calls.
• Establish and maintain relationships with enterprise customers.
• Create and maintain Technical Success Action plans.

Skills

Civil Engineering

Infrastructure

Geospatial Technology

Customer Relationship Management

Data Analytics

Technical Presentation

Problem Management

Fluency in English

Education

Bachelor's degree in Civil Engineering

Tools

Autodesk Civil 3D

Infraworks

Revit

Navisworks

BIM 360

Job description

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Technical Account Specialist Infrastructure, London

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Client:

Autodesk

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8a0862b7a386

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Job Requisition ID #

24WD78211

Position overview

Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.

If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.

We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts across EMEA.

You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards consistent engagement.

This role is hybrid - you can use our office spaces but are not forced to come in a specific amount of days per week. You might be required to attend an office-based meeting or workshop.

For larger Accounts, some travel is required to visit and engage with our Customers.

Responsibilities

1. Deliver technically guided presentations and lead discovery calls to uncover customer needs
2. Developing packaged service offerings to increase customer success and new product adoption
3. Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans
4. Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans
5. Technical assistance and recommendations for Enterprise Customers based on data analytics
6. Taking a problem management approach, find opportunities for improvement initiatives
7. You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise
8. Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes
9. You will report to a TAS Manager within the EMEA TAS Team

Minimum Qualifications

1. Bachelor's degree in Civil Engineering, or equivalent experience
2. 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience
3. Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks
4. Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit
5. Demonstrated Design experience in civil engineering projects
6. Interested in keeping up with industry trends and processes in a cutting-edge environment
7. Demonstrated ability to build and maintain strong relationships with enterprise customers
8. Ability to convey complex technical details coherently to a live or virtual audience
9. Demonstrated interest to learn new skills and technologies
10. Fluency in English and other additional European language
11. Team player who enjoys supporting and working with other members of a shared responsibility team
12. You don't wait for work to present itself

Preferred Qualifications

1. Technical consulting experience and/or technical project delivery experience with large, demanding customers
2. Experience with Revit & ACC is very beneficial

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