Identity Security - Technical Account Manager - UK

Saviynt; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to provide exceptional account management and technical support. In this role, you will oversee the implementation of solutions and ensure successful project delivery while fostering strong relationships with clients. You will have the opportunity to work in a dynamic environment that emphasizes growth and learning, contributing to impactful projects that empower users with cutting-edge identity management solutions. Join a welcoming team that values diversity and innovation, and help shape the future of identity governance in a rapidly evolving digital landscape.

Benefits

Growth and learning opportunities

Welcoming work environment

Dynamic work culture

Equal opportunity employer

Qualifications

• 5+ years in Identity Governance and Administration or Identity Access Management.
• Strong track record in project delivery and client communication.
• Experience with web technologies and enterprise HR systems.

Responsibilities

• Provide technical support for pre-sales and post-sales processes.
• Own technical aspects of solution delivery and communicate with clients.
• Monitor support requests and manage ongoing customer support.

Skills

Identity Governance and Administration

Identity Access Management

Project Planning

Resource Management

Client Communication

Problem Solving

Education

Bachelor's Degree

Tools

XML

SOAP

HTML

Oracle

MySQL

SAP

Java

.NET

C++

Job description

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

The Technical Account Manager will provide account management and high-level technical support to project teams and customers. They will define and oversee the inception and implementation of solutions as well as support post go-live to help support the Customer and grow the Saviynt platform.

Responsibilities:

• Provide technical support for customers to support pre-sales and post-sales processes.
• Assist in Pre-Sales activity helping analyzing prospects’ business and technical requirements and developing service propositions that meet those needs (RFP, Professional Services estimates, Project Plans, ROM's, SOW’s).
• Own all technical aspects of the solution and delivery of that solution (Execution of the SOW) communicating with customers and internal teams to explain products and implementation schedules.
• Produce Service implementation Scoping and ROM documents as well as Service implementation Contracts/SOW's for Saviynt solutions.
• Produce Service implementation estimates and plans to support implementation of Saviynt solutions.
• Oversee the successful delivery of Professional Services and respond to technical concerns and problems, ensuring smooth implementation and launch.
• Act as Primary Point of escalation for project related issues - works with CPS, Engineering and Product Management.
• Ensure successful delivery of projects, attending weekly Progress meetings with Customer/Partner, Document technical requirements, schedules and customer interactions.
• Hold regular review meetings with customers to discuss any issues or problems and provide reports to the other members of the account team.
• Monitor support requests to identify any recurring issues and may recommend changes to products.
• Analyze customers’ support requirements and identify areas where Saviynt can offer improved service or reduce support costs.
• Manage the ongoing support of customers to ensure that they continue to make effective use of Saviynt products.
• Arrange and support training for customers’ users.
• Demonstrate products to customers and explain how the proposed product or solution meets customers’ needs.
• Identify the services and support customers to make effective and productive use of Saviynt products.
• Communicate the Saviynt vision and product roadmap.
• Manage up-sell and cross-sell opportunities.
• Drive expansion opportunities.
• Assist with Services Resourcing and Forecasting at a Regional level.
• Manage and approve Time sheets and support invoicing activities.
• Coordinate with CSM.

Qualifications:

• A minimum of 5+ years of relevant experience in Identity Governance and Administration and/or Identity Access Management domain.
• A minimum of 5+ years in experience leading scoping, planning and delivery of projects and strong track record of delivering successful solution outcomes for clients.
• Experience interfacing and communicating with clients and partners.
• Experience in managing multiple projects.
• Experience with project planning, resource management, scope, schedule and status documentation.
• Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML, Databases (Oracle, Sybase, MSSQL, MySQL), Directories (LDAP, AD), enterprise HR systems (SAP, PeopleSoft), programming languages such as Java, .NET or C++, identity management provisioning systems (Sun, Oracle, IBM, Novell), Security software or internal IT audit experience.

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter.

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy.

> Incident Response Policy/Procedures.

> Business Continuity/Disaster Recovery Policy/Procedures.

> Mobile Device Policy.

> Account Management Policy.

> Access Control Policy.

> Personnel Security Policy.

> Privacy Policy.

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.