Technical Account Manager (TAM) - EMEA

AtScale; Greater London; Remote; GBP 91,000 - 136,000; Full time

Benefits offered by this job

Competitive salary + equity

Unlimited PTO

Comprehensive benefits

Job summary

AtScale is hiring a Technical Account Manager (TAM) to guide enterprise customers post-sale, ensuring successful deployment, migration, and sustained value. You will be the primary technical contact, monitor system health, manage escalations, and advise on architecture and AI enablement.

You will lead complex deployments, migrations from legacy systems, and act as a trusted advisor to customers while representing field experience to our Engineering teams for product improvements.

Qualifications

• 7+ years of experience in Technical Account Management or Solutions Architecture.
• Deep knowledge of cloud data platforms: Snowflake, Databricks, BigQuery.
• Based in or able to work East Coast (ET) hours.

Responsibilities

• Serve as the primary technical contact post-sale, ensuring production health and escalating as needed.
• Oversee deployments and migrations, advising on semantic layer design and platform strategy.
• Advocate for field insights to influence product roadmap and adoption of new capabilities.

Skills

Technical Account Management

Solutions Architecture

Cloud data platforms

Post-sale service

Tools

Snowflake

Databricks

BigQuery

Job description

AtScale builds the Universal Semantic Layer for enterprise AI. A company defines each business metric once, and AtScale computes it the same way for every BI tool, application and AI agent, on Snowflake, Databricks, Google BigQuery and the other cloud data platforms it’s already running. People and AI systems get the same number no matter which tool or model asks. A wrong AI answer usually looks right, and that’s what keeps enterprise AI stuck in pilots. AtScale makes those answers accurate and repeatable at scale. We are looking for a Technical Account Manager (TAM) to help us redefine how the world handles business intelligence.

The Impact You’ll Make

In this role, you will serve as the senior post-sales technical leader responsible for ensuring our top enterprise customers successfully deploy, migrate, and realize sustained value. You will:

• Technical Ownership & Production Health: Serve as the primary technical contact post-sale, monitoring system stability, performance, and scalability while proactively leading technical escalations to resolution.
• Deployment Oversight & Strategic Guidance: Oversee complex implementations and migrations from legacy systems by providing expert advice on semantic layer design, platform strategy, and AI enablement.
• Adoption, Value & Advocacy: Drive the usage of new capabilities and influence the product roadmap by representing field insights to our Engineering teams.

Why You’ll Love It Here

• Ownership & Autonomy: You thrive as an individual contributor, owning technical outcomes directly, such as production confidence and architectural alignment.
• Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.
• Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.

Who You Are

• You are comfortable in fast-paced environments where priorities can shift quickly.
• You value quality over speed and are curious about using AI to improve efficiency.
• You have 7+ years of experience in Technical Account Management or Solutions Architecture, with deep knowledge of cloud data platforms (Snowflake, Databricks, BigQuery).
• You are based in or able to work East Coast (ET) hours.

The Perks

• Competitive salary + equity.
• Unlimited PTO and comprehensive benefits.
• The chance to shape the future of a global leader in AI-ready analytics.