Technical Account Manager - Mutual Funds

Avature; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Account Manager to enhance client relationships and ensure the quality of financial data. This role involves managing high-priority accounts, implementing innovative solutions, and driving continuous improvement in data services. You will collaborate with diverse teams, engage with content partners, and utilize your expertise in data technology to optimize workflows. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity offers a chance to make a significant impact in the financial data landscape.

Qualifications

• 2+ years of relevant experience in account management or customer service.
• Bachelor's degree in a relevant field or equivalent experience.

Responsibilities

• Manage critical accounts and provide exceptional support to content partners.
• Develop relationships with fund houses and improve data quality.

Skills

Relationship Management

Project Management

Problem Solving

Communication Skills

Adaptability

Education

Bachelor's Degree in Data Technology or Finance

Master's Degree or CFA/CAIA Certification

Tools

Excel

SQL

Python

Job description

Technical Account Manager - Mutual Funds

Location

London

Business Area

Data

Ref #

10042676

Description & Requirements

Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes.

What’s the role?

Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure Bloomberg is the platform of choice for the distribution of their content. As part of the team, you will be responsible for ensuring delivery of quality data for the Mutual Funds and ETP product. We are focused on finding opportunities to improve our coverage, completeness, timeliness, and accuracy for the facets of funds’ data. Our Technical Account Management team is responsible for the maintenance and calibre of the facets of the funds dataset including pricing and dividends, reference data, corporate actions, documents, and regulatory data. As a Technical Account Manager, your responsibility will be to develop subject matter expertise in your market, build and strengthen Bloomberg’s relationships with fund houses, custodians, administrators, exchanges, and third party content partners to set up sustainable data pipelines, educate them to use best data dissemination practices, stay on top of the latest industry trends, and having a complete profile for all the funds available on Bloomberg.

We’ll trust you to:

• Manage our highest priority accounts with critical content partners
• Provide outstanding support to our content partners so that they trust us with their valuable content
• Learn from content partner interaction to be able to anticipate content partner needs
• Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
• Play a key role in implementing our data rights and entitlements while understanding downstream impacts
• Prioritize and manage projects with multiple partners to improve efficiency and return on investment
• Partner with internal Content Relationship Managers to understand themes/challenges partners are raising during their relationship with Bloomberg and work to build long term solutions
• Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience
• Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team
• Balance the best of technical and product knowledge to implement solutions for content partners
• Write detailed, accurate and complete specifications/requirements

You’ll need to have:

*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.

• A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
• Minimum of 2 years of relevant experience (external and internal experience)*
• Excellent written and verbal communication skills
• Proven experience of relationship management
• Effective project management skills and ability to prioritize tasks accordingly
• Ability to isolate issues and resolve problems logically while identifying long term solutions to limit such issues arising again
• Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
• Drive for continuous improvement to further develop our products

We’d love to see:

• Master's degree or certification such as a CFA charter holder or CAIA
• Experience in customer service or client relationship management
• Experience working with international business groups and clients
• Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python

Does this sound like you?

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!