Technical Account Manager

Publicis Groupe; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global data, technology, and services company seeks a Technical Account Manager for its Mid-Market Product Accelerate in London. This hybrid role involves fostering strong client relationships, supporting onboarding, and collaborating with sales and technical teams to ensure successful product delivery. Candidates should possess expertise in digital marketing and a proactive approach to problem-solving. Join a dynamic team leading innovation in the digital marketing landscape.

Benefits

Competitive compensation

Comprehensive benefits package

Endless opportunities for career advancement

Hybrid working opportunities

Qualifications

• 1+ years creative/digital role experience.
• 1+ years online marketing and tech experience.
• Working knowledge of HTML and CSS.

Responsibilities

• Develop product knowledge and support clients.
• Collaborate with internal teams for tailored solutions.
• Manage onboarding processes and support client needs.

Skills

Communication

Problem Solving

Attention to Detail

Time Management

Job description

Job Description

How You’ll Make an ImpactWe’re seeking a highly motivatedTechnical Account Manager (Mid-Market – Accelerate) to play a pivotal role working on Epsilon’s Mid-Market Product Accelerate. This is a technical client-facing role in a team that’s shaping the future of digital marketing.As a key member of our EMEA Accelerate team, you’ll become the regional expert on our suite of innovative products—supporting clients, driving onboarding excellence, and collaborating across technical and commercial teams to deliver tailored solutions. This is a hybrid role based in our London office. (2/3 days per week).What You’ll Achieve

• Develop in-depth knowledge of Accelerate products. You will be joining the team that are the experts across Accelerates products and will be the “go-to” person in EMEA.
• Build strong and positive relationships with internal teams and customers within the EMEA region.
• Support on client calls, client demos and technical support.
• Collaborate closely directly with Technical and Product teams to deliver the best tailored solution for our client's problems.
• Work on multiple projects simultaneously and prioritise workload to ensure a smooth launch of each campaign within the set deadline – prioritisation is key.
• Optimize and measure effectiveness of the onboarding process for new customers ensuring that the foundation to launch is the best it can be.
• Work closely with our Quality Assurance team to ensure quality is upheld across all work that you do.
• Enable other teams to act more autonomously. Support on training material for Sales/Services and present these within the EMEA region.
• Be the point of contact in EMEA for client issues.
• Support, optimize and standardize any workflows where you see opportunities to get things done more efficiently.
• Provide insights on the EMEA market with regards to accountability and resource planning (critical metrics, resources triggers, weekly/QBP reporting).

Who You Are

• What you’ll bring with you:
  • 1+ years creative/digital role experience
  • 1+ years online marketing and tech experience
  • Working knowledge of HTML and CSS languages (ability to identify and construct CSS selectors).
  • Strong communication and people skills
  • A good listener and great at taking notes. And keeping notes. And asking the right questions and actioning the responses you receive in a timely manner.
  • A demonstrated desire for continuous learning and improvement.
  • A great teammate- working together to deliver results is as important to us as it should be to you.
• Why you might stand out from other talent:
  • Regular Expression and JavaScript or Typescript knowledge
  • Demonstrable interest in digital marketing and ad tech.
  • An excellent teammate.
  • Ambition and a desire to learn.
  • Curiosity and an interest in problem solving.
  • Keen attention to detail.
  • Strong time management and prioritization skills.
  • A pro-active, self-starter that thrives working in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • A positive ‘can-do’ demeanor.
  • You have a big team ethos but enjoy autonomy and seeing the results of your effort.
  • You're adaptable, everyday will provide a different challenge.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.#LI-TF1