Technical Account Manager

Allscreens Nationwide Ltd; Greater London; On-site; GBP 72,000 - 98,000; Full time

Job summary

A Technical Account Manager position at Allscreens Nationwide Ltd in London Bridge is available for a major Central London contract. You will lead the maintenance team, drive client satisfaction, and grow the contract with top-tier service delivery.

The role requires recognised electrical qualifications (C&G/HNC/HND), multi-site experience, and excellent communication. Working hours are Monday–Friday 8–5, with KPI/SLA governance and regular client meetings.

Qualifications

• Recognised apprenticeship and electrical qualification (C&G/HNC/HND).
• Proven experience managing multi-site businesses.
• Ability to prioritise and solve problems under pressure with innovative solutions.
• Team player with commitment to quality and professionalism.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver first-class customer service and organisation of the maintenance team.
• Meet or exceed KPIs and SLAs; monitor contractual performance in monthly reviews.
• Attend strategic and operational client meetings on a regular basis.
• Lead and develop the site team to ensure reactive and PPM works are completed on time.

Skills

Multi-site management

Problem solving under pressure

Team leadership

Communication skills

Education

C&G/HNC/HND Electrical qualification

Job description

Technical Account Manager – Hard FM Service Provider – London Bridge - 85k

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing commercial buildings?

One of the established names in the commercial building maintenance industry is looking to recruit a Technical Account Manager to work on a brand new high profile contract based in Central London, close to London Bridge Station.

The building is one of the most recognizable buildings in the area and they are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• - Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• - Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• - Ensure contractually agreed KPIs / SLAs are met.
• - Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• - Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• - Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• - Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
• - Proven experience and involvement in managing multi-site businesses.
• - Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• - Must be a team player committed to working in a quality and professional environment.
• - Excellent written and verbal communication skills.