Technical Account Manager

CBW Staffing Solutions Ltd; Greater London; On-site; GBP 75,000 - 95,000; Full time

Job summary

CBW Staffing Solutions Ltd in London is seeking a Technical Account Manager for a Hard FM service provider on a high-profile contract near London Bridge. You will own client relationships and lead maintenance operations to deliver first-class service.

The role requires multi-site management experience, strong people leadership, and proven ability to prioritise and solve problems under pressure, with a recognised electrical qualification and relevant apprenticeship.

Qualifications

• Recognised apprenticeship and electrical qualification to recognised level (eg C&G, HNC/HND).
• Proven ability to manage multi-site operations.
• Strong written and verbal communication skills.
• Ability to prioritise and solve problems under pressure.
• Committed to working in a quality and professional environment.

Responsibilities

• Lead and manage the site team to deliver maintenance and client satisfaction.
• Attend strategic contractual/operational meetings with the client.
• Ensure KPIs/SLAs are met and contractual obligations are upheld.
• Oversee reactive and PPM works and ensure timely completion.
• Develop the contract to expand portfolio and responsibilities.

Skills

People management

Communication

Team player

Problem solving

Multi-site

Electrical qualification

Apprenticeship

Education

Electrical qualification (C&G/HNC/HND)

Job description

Technical Account Manager - Hard FM Service Provider - London Bridge - 85k

Would you like to work for an established, stable building maintenance contractor?

Do you have experience of managing commercial buildings?

One of the established names in the commercial building maintenance industry is looking to recruit a Technical Account Manager to work on a brand new high profile contract based in Central London, close to London Bridge Station.

The building is one of the most recognisable buildings in the area and they are looking for an individual who will be able to provide a first class customer service and be able to organise, manage and motivate their maintenance team.

The hours of work are Monday to Friday, 8-5 and the main duties of the role are as follows:

• Ensure client satisfaction levels are at a constantly high level, leading to development of the contract to increase the portfolio/contract responsibilities.
• Ensure contractual levels are obtained and superseded and an in depth knowledge of the contract is maintained and demonstrated on the internal monthly contractual review meetings with the senior management team.
• Ensure contractually agreed KPIs / SLAs are met.
• Attend strategic contractual/operational meetings with the client on a weekly basis, or as required.
• Ensure successful completion of all reactive and PPM works orders to ensure timely completion and close out, meeting KPIs and SLAs as necessary.
• Provide leadership and management to the site team as necessary.

Applicants for this role must be able to meet the following criteria:

• Recognised apprenticeship and fully electrically or qualified to recognised level ie C&G, HNC/HND.
• Proven experience and involvement in managing multi-site businesses.
• Must be capable of prioritising and solving problems often under pressure, utilising innovative solutions.
• Must be a team player committed to working in a quality and professional environment.
• Strong people management skills.
• Excellent written and verbal communication skills.