Technical Account Manager

Integral UK Ltd; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

Integral UK Ltd is seeking a Facilities Management Account Manager to oversee and enhance facilities operations across high-profile banking hubs. In this role, you will be the key advisor and operational leader, ensuring the delivery of exceptional facilities services that align with client objectives.

Your responsibilities include building strategic relationships with stakeholders, managing financial performance and compliance, and leading a talented facilities team to achieve outstanding results. This position offers a unique opportunity to elevate your career in the financial services sector.

Qualifications

• Minimum of five years in a management position in facilities management.
• Extensive understanding of building systems: HVAC, electrical, plumbing, and fire safety.

Responsibilities

• Lead strategic client partnerships and build relationships at all organizational levels.
• Drive operational excellence by orchestrating end-to-end facilities services.
• Manage financial performance including budgets and cost optimization.
• Ensure compliance with industry regulations and corporate policies.
• Innovate and improve processes using technology and best practices.

Skills

Relationship building with C-level stakeholders

Financial acumen

Project management

Technical knowledge of building systems

Deep understanding of banking operations

Job description

Facilities Management Account Manager – Banking Hubs Contract

Shape the Future of Financial Services Facilities Management: Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high‑profile banking hubs contract – where client excellence, operational innovation, and commercial insight converge.

Your Impact

As the trusted advisor and operational leader for this critical contract, you will be the driving force behind seamless facilities services that enable banking operations to thrive. You will manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.

What You’ll Do

• Lead Strategic Client Partnerships – Be the single point of contact your clients rely on; cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives.
• Drive Operational Excellence – Orchestrate end‑to‑end facilities services including M&E maintenance, cleaning, and pest control; ensure every service exceeds KPIs and SLAs while championing continuous improvement.
• Build and Develop Your Team – Lead, mentor, and grow a high‑performing facilities team; recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways.
• Manage Financial Performance – Take ownership of contract budgets, cost centres, and financial reporting; prepare monthly reports, manage variances strategically, and identify opportunities for cost optimisation.
• Ensure Compliance and Mitigate Risk – Navigate banking industry regulations, health and safety requirements, and corporate policies; lead risk assessments, audit preparations, and compliance reporting.
• Innovate and Improve – Leverage technology, streamline processes, and implement best practices; manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning.

What You’ll Bring

Experience That Counts – A minimum of five years in a similar management position with extensive understanding of building systems (HVAC, electrical, plumbing, fire safety, security, and building automation systems).

Skills That Shine – Relationship building with C‑level stakeholders, financial acumen (budget management and P&L responsibility), project management across multiple service streams, solid technical knowledge of building systems, and a deep understanding of banking operations and regulatory landscapes; an inspiring people leader who can motivate teams to achieve exceptional outcomes.

Why This Role?

This is more than facilities management—it is strategic partnership at the highest level. You will lead a high‑profile contract within the financial services sector, develop deep expertise in complex multi‑site operations, and position yourself as an indispensable advisor to a prestigious banking client. You’ll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities.

If you’re ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.