Tech Team Leader

Harvey Norman; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a leading retailer as a Tech Team Leader in Liverpool, where you'll deliver exceptional customer service and technical support for various devices. With opportunities for career progression and a supportive team environment, this role is perfect for those passionate about technology and customer care. Look forward to a rewarding career with a trusted national brand.

Benefits

Guaranteed base earnings

Attractive commission

Paths for career progression

Qualifications

• Confident communication skills and ability to handle conflict.
• Basic technical understanding of computers and related products.

Responsibilities

• Provide customer service and technical support for laptops and mobile phones.
• Manage repair jobs and ensure customer satisfaction.
• Process returns and coordinate repairs or credits.

Skills

Communication

Technical Understanding

Job description

Apply now Job no: 568763
Work type: Full Time
Location: Liverpool
Categories: Retail Administration

· FullTimePosition
·Guaranteed base earnings + attractive commission
·Paths for career progression with a trusted national brand

About Us:
The Harvey Norman Liverpool Computer and Mobile Technology Department is seeking a passionate, customer service focused Tech Team Leader.Harvey Norman, a market leader in the retail industry, is seeking a dedicated and technically skilled individual to join our team. We value internal promotions and encourage our employees to explore new challenges and grow their careers with us.

Role Overview:
As a key member of our team, you will be responsible for providing exceptional customer service and technical support.

Key Responsibilities:

• Provide top-notch customer service and technical support for laptops, mobile phones, and other computer peripherals
• Manage book-ins for repair jobs and faulty items, ensuring customer satisfaction
• Process returns and faulty products, coordinating repairs, replacements, or credits as needed
• Liaise with suppliers and repair agents to ensure prompt repairs or replacements
• Apply screen protectors and set up computers for customers
• Undertake cashiering and sales duties as required

What We’re Looking For:

• Confident communication skills and the ability to handle conflict with empathy and understanding
• Basic technical understanding of computers and related products
• Availability to workpublic holidays and late-night trade on Thursdays
• Availability: Preferably Sunday to Thursday

Why Join Us?

• At Harvey Norman, we see our employees as integral parts of our team
• We offer opportunities for career growth and encourage you to explore new roles based on your skills and interests
• An environment where good performance is recognised and rewarded

Apply Now!

Don't miss out on this chance to join our successful team.

Apply today and take the next step in your career with Harvey Norman!

Advertised: 06 Jun 2025 AUS Eastern Standard Time

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