Tech Support System Engineer Perfect Welding

TN United Kingdom; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Tech Support System Engineer to join their team in Milton Keynes. This role involves the installation, service, and repair of Fronius Welding equipment, ensuring high-quality support for customers both in-house and on-site. You will be responsible for troubleshooting, conducting safety tests, and providing technical assistance for new products. The ideal candidate will possess strong technical skills, a solid background in electrical engineering, and excellent customer communication abilities. This is a fantastic opportunity to contribute to a dynamic team in a rewarding environment, where your expertise will make a significant impact.

Qualifications

• Experience in technical support for electrical equipment is essential.
• An electrical engineering qualification is required for this role.

Responsibilities

• Repair and calibrate Fronius welding equipment at customer sites.
• Provide technical support for new products and systems.

Skills

Technical experience in electrical equipment support

Electrical engineering qualification

IT skills (Microsoft Office)

Knowledge of welding processes (TIG, MIG/MAG)

Customer communication skills

Electrical fault finding and repair

Machinery installation and testing

Team player

Flexibility in working hours

Customer-oriented attitude

Education

Electrical Engineering Degree

Tools

Microsoft Office Suite

Job description

Social network you want to login/join with:

Tech Support System Engineer Perfect Welding, Milton Keynes

Client:

Location:

Milton Keynes, United Kingdom

Job Category:

-

EU work permit required:

Yes

Job Reference:

be8148c6a69a

Job Views:

15

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Based within the Sheffield area and reporting to our head office in Milton Keynes, the Tech Support System Engineer will be responsible for the installation, service, repair, and calibration of Fronius Welding equipment, both in-house and at customer sites.

Tasks & Responsibilities

• Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
• Providing support to customers and troubleshooting
• Providing service and calibration of welding equipment
• Conducting safety tests and weld tests after repair and servicing
• Providing technical support for the introduction of new products/systems/processes into the market
• Providing email and telephone support for technical and welding queries/problems
• Supporting pre-sales and after-sales activities for the sales team and customers
• Supporting demonstrations of welding equipment
• Assisting with events (trade fairs, seminars, etc.)
• Assisting with stock control

Skills & Requirements

• Technical experience, preferably in technical support of electrical equipment
• Electrical engineering qualification
• IT skills including Microsoft Office suite (Excel & Word)
• Basic knowledge of manual electrode, TIG, and MIG/MAG welding processes (advantageous)
• Sales-minded with good customer communication skills
• Good communication skills and knowledge transfer abilities
• Single & 3-phase electrical fault finding and repair skills
• Competent in build/assembly, installation of machinery, and testing
• Team player
• Flexibility in working hours and tasks to meet customer requirements
• Customer-oriented attitude with a professional approach to clients

Language

• Fluent English (spoken and written)
• German is an advantage but not essential