Tech Support System Engineer Perfect Welding

Fronius International; Milton Keynes; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Tech Support System Engineer to join their dynamic team. This role involves the installation, service, and calibration of advanced welding equipment both in-house and on-site. You'll provide essential technical support and troubleshooting, ensuring customer satisfaction through effective communication and problem-solving. With opportunities to engage in product demonstrations and events, you will play a key role in introducing innovative solutions to the market. If you're passionate about technology and customer service, this position offers a rewarding career path in a collaborative environment.

Qualifications

• Experience in technical support for electrical equipment is crucial.
• Strong communication skills and customer-oriented approach are essential.

Responsibilities

• Repair and service Fronius welding equipment at customer sites.
• Provide technical support and troubleshooting for customers.
• Assist with demonstrations and events related to welding equipment.

Skills

Technical support of electrical equipment

Electrical engineering qualification

IT skills (Microsoft Office)

Knowledge of welding processes (TIG, MIG/MAG)

Customer communication skills

Single & 3-phase electrical fault finding

Machinery assembly and testing

Teamwork

Flexibility in working hours

Customer-oriented attitude

Education

Electrical engineering qualification

Tools

Microsoft Office Suite

Job description

Based within the Sheffield area and reporting to our head office in Milton Keynes, the Tech Support System Engineer will be responsible for the installation, service, repair, and calibration of Fronius Welding equipment, in-house and at customer sites.

Tasks & Responsibilities

1. Functional
   Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
2. Providing support to customers and troubleshooting
3. Providing service and calibration of welding equipment
4. Safety test and weld test after repair and servicing
5. Providing technical support for the introduction of new products/systems/processes into the market
6. Providing email and telephone support for technical and welding queries/problems
7. Providing pre-sales and after-sales support to sales team and customers
8. Providing support to demonstration of welding equipment
9. Assisting with events (trade fairs, seminars, etc.)
10. Assisting with stock control

Skills & Requirements

1. Technical experience preferably on technical support of electrical equipment
2. Electrical engineering qualification
3. IT skills including Microsoft Office suite (Excel & Word)
4. Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
5. Sales-minded with good customer communication skills
6. Good communication skills and knowledge transfer abilities
7. Single & 3-phase electrical fault find and repair skills
8. Competent in build/assembly installation of machinery and testing
9. Team worker
10. Flexibility (working hours and tasks arranged to suit customer requirements)
11. Customer-oriented attitude with a professional approach to clients

Language

1. Fluent English (spoken and written)
2. German would be an advantage but not essential.

Are you ready for Fronius? Apply online now and become part of the Fronius family!