Tech Support System Engineer - Fronius Welding

Fronius UK

Milton Keynes

On-site

GBP 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Contributory Pension Scheme

Company-paid private Health insurance

Free on-site parking

Free on-site gym

23 days annual leave

Discount scheme for retailers

23 days annual leave, increasing to 30

Christmas shutdown

Regular team social events

Discount scheme for retailers

Family-owned company with long-term.st

Access to e-learning courses

Job summary

A leading welding solutions provider based in the Milton Keynes area is seeking a System Engineer for their Technical Support department. This role involves the installation, service, repair, and calibration of welding solutions both in-house and at customer sites. The ideal candidate will have a background in electrical engineering and technical support experience, as well as strong customer service skills. Benefits include private health insurance, a pension scheme, and flexible working arrangements.

Qualifications

Experience with technical support of electrical equipment is preferred.
Customer-oriented attitude with a professional approach.
Ability to travel across the UK and Ireland as required.
Proficient IT skills including Excel and Word.
Fluent in English with strong communication abilities.

Responsibilities

Repair and calibrate Fronius welding equipment.
Provide technical support for customers and new products.
Assist with events and stock control.
Conduct safety and weld tests after repair.
Support introduction of new products and processes to the market.
Provide pre-sales and after-sales support to sales team and customers.
Assist with events and stock control.

Skills

Technical experience in electrical equipment

Customer communication skills

IT skills (Microsoft Office)

Single and 3-phase fault finding and repair

Knowledge of welding processes

Fluent in English

Welding knowledge

IT skills

Technical knowledge transfer

Education

Electrical engineering qualification

Tools

Microsoft Office Suite

Microsoft Word

Job description

What sets us apart?

Our outstanding corporate culture, which unites us despite all our diversity and individuality. Our Fronius spirit, our sense of togetherness, is always present. No matter in which area, whether in day-to-day business or at events: we are all part of the community.

We are Fronius.

We’re looking for a customer focused person, based in the Milton Keynes and surrounding area, to join our Fronius Welding team and fulfil the role of System Engineer in our Technical Support department. You will be responsible for the installation, service, repair and calibration of Fronius welding solutions both in-house and at our customer’s sites in the UK and Ireland.

With your industry and technical knowledge, you will play a pivotal role in the implementation of our strategy to take welding to the next level.

In this role, your responsibilities will include:

Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
Providing support to customers and troubleshooting
Providing service and calibration of welding equipment
Safety test and weld test after repair and servicing
Providing technical support for the introduction of new products/systems/processes into the market
Providing email and telephone support for technical and welding queries/problems
Providing pre-sales and after sales support to sales team and customers
Providing support to demonstration of welding equipment
Assisting with events (trade fairs, open days, seminars, etc.)
Assisting with stock control

We're looking for someone with the following skills and experience:

Technical experience preferably on technical support of electrical equipment
Electrical engineering qualification
Single and 3-phase electrical fault finding and repair skills
IT skills including Microsoft office suite (Excel & Word)
Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
Sales minded/ good customer communication skills
Good communication skills and knowledge transfer abilities
Flexibility to travel across the UK and Ireland (working hours and tasks arranged to suit customer requirements) plus occasional travel to our HQ in Austria for business and training
Customer orientated attitude with professional approach to clients
Fluent in English (spoken and written)
Valid driving license
Contributory Pension Scheme (optional)
Company paid private Health insurance (optional)
Death in service policy
Free on-site parking
Free on-site gym (Milton Keynes)
Free fruit available to employees
23 days annual leave, increasing to 30 day with long service
Three day Christmas shut down which does not need to be taken out of your annual leave allowance
Regular team social events and activities
Discount scheme for retailers, days out and much more
Family-owned company with shared values and long-term stability
Access to e-learning courses and industry expert knowledge gathered since 1945