Tech Support/System Engineer

Fronius Österreich; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

Fronius Österreich is seeking a technician to repair welding equipment and provide technical support while working closely with customers. The role requires traveling across the UK and Ireland for customer support, as well as some international travel for training.

Ideal candidates will possess an electrical engineering qualification, have strong IT skills, and be fluent in English. Experience with welding processes is a plus. The company emphasizes a customer-oriented attitude and strong communication skills.

Qualifications

• Fluent in English, spoken and written.
• Knowledge of German is advantageous.
• Ability to perform safety and weld tests after servicing.

Responsibilities

• Repair Fronius welding equipment and provide technical support.
• Provide pre-sales and after-sales support to customers.
• Assist with events such as trade fairs and seminars.

Skills

Technical experience in electrical equipment support

Customer communication skills

IT skills including Microsoft Office

Knowledge of manual electrode, TIG and MIG/MAG welding processes

Flexibility in working hours

Teamwork

Education

Electrical engineering qualification

Job description

Tasks & Responsibilities

• Repair of Fronius welding equipment including inverters, torches, hose packs, and automated systems
• Providing support to customers and troubleshooting
• Providing service and calibration of welding equipment
• Safety test and weld test after repair and servicing
• Providing technical support for the introduction of new products/systems/processes into the market
• Providing email and telephone support for technical and welding queries/problems
• Providing pre-sales and after-sales support to the sales team and customers
• Providing support to demonstrations of welding equipment
• Assisting with events (trade fairs, seminars, etc.)
• Assisting with stock control

Skills & Requirements

• Technical experience preferably on technical support of electrical equipment
• Electrical engineering qualification
• IT skills including Microsoft office suite (Excel & Word)
• Basic knowledge of manual electrode, TIG and MIG/MAG welding processes will be an advantage
• Sales minded / good customer communication skills
• Good communication skills and knowledge transfer abilities
• Team worker
• Flexibility (working hours and tasks arranged to suit customer requirements)
• Customer orientated attitude with professional approach to clients

Language

• Fluent English (spoken and written)
• German would be an advantage but not essential.

The Role Will Involve

• Travel UK and Ireland daily, weekly
• Occasional travel overseas for business and training.