Tech Support Specialist: VoIP & Networking Expert

Charterhouse Recruitment; Wales; Presencial; GBP 28.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20 days holiday

Bank holidays in addition to holiday

On site parking

Workplace pension

Attendance bonus

Company bonus

Bupa Employee Assistance Programme

Birthday Gift Voucher

LongServiceVouchers

EV Charging

Challenger clothing

Descripción de la vacante

Challenger is seeking a Tech Support Specialist to deliver high-quality customer service, diagnose faults, and provide ongoing product support for broadband and hosted telephony. The role covers provisioning hardware, training customers, and resolving issues efficiently.

Reporting to IT Manager, you will work from the Challenger office with standard hours, optional out-of-hours support, and a focus on client satisfaction and rapid issue resolution.

Formación

• Experience in telecoms or networking environment.
• Strong communication and customer-service skills.
• Ability to work under pressure and manage multiple tasks.

Responsabilidades

• Provide excellent customer service while managing customer expectations.
• Handle faults, requests and inquiries related to broadband and hosted telephony.
• Resolve issues and provide proactive progress updates to customers.
• Build and provision VoIP orders for customers.
• Provision and install hardware.
• Provide product training to customers.
• Deliver day-to-day product support to existing customers.
• Navigate 3rd party portals and learn technical processes quickly.
• Occasional site visits to resolve issues.
• Provide out-of-hours support on a rota basis (optional).

Conocimientos

Excellent customer service

Communication skills

Problem solving

Time management

Positive attitude

Herramientas

VoIP platforms

Router configuration software

Descripción del empleo

Challenger is seeking a Tech Support Specialist to deliver high-quality customer service, diagnose faults, and provide ongoing product support for broadband and hosted telephony. The role covers provisioning hardware, training customers, and resolving issues efficiently.

Reporting to IT Manager, you will work from the Challenger office with standard hours, optional out-of-hours support, and a focus on client satisfaction and rapid issue resolution.