VOIP & Networking Tier 2 Support Specialist

Daisy Group Limited; Christchurch; On-site; GBP 30,000 - 35,000; Full time

Job summary

Daisy Group Limited in Christchurch is seeking a Tier 2 Telephony and Tech Support specialist to provide telephone support, diagnose faults, and resolve issues using remote tools. You will maintain customer communications and ensure timely updates while delivering high-quality service.

The role requires strong VOIP and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Strong knowledge of VOIP and networking including; routers, switches, and IP addresses.
• Strong communication skills.
• Experience in customer service.
• Able to thrive in a fast-paced environment.

Responsibilities

• Provide telephone support to customers to resolve faults or enquiries at first touch, keeping customers updated on progress.
• Use remote troubleshooting tools to diagnose and resolve hardware and software issues.
• Log customer interactions accurately on the database and keep admin updated.
• Mentor new staff and assist colleagues; identify and escalate urgent issues to the escalation team.
• Stay current with product information, changes and updates.

Skills

VOIP

Networking

Customer service

Communication skills

Organizational skills

Job description

Daisy Group Limited in Christchurch is seeking a Tier 2 Telephony and Tech Support specialist to provide telephone support, diagnose faults, and resolve issues using remote tools. You will maintain customer communications and ensure timely updates while delivering high-quality service.

The role requires strong VOIP and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment.