IT Helpdesk Technician - VOIP & Networking Expert

Daisy Communications; England; Presencial; GBP 25.000 - 31.000; Jornada completa

Descripción de la vacante

Daisy Communications Ltd is seeking an IT Helpdesk Technician to join its Technical Support team in Bournemouth. The candidate will provide technical telephone support, use remote tools to diagnose issues, and collaborate with technical teams to maintain and troubleshoot telecommunication systems.

Ideal candidates will have VOIP/networking knowledge, strong customer service experience, and thrive in a fast-paced environment.

Formación

• Proven experience in IT helpdesk or telecom support.
• Knowledge of VOIP, routers, switches and IP addressing beneficial.

Responsabilidades

• Provide technical telephone support to customers and resolve faults at first touch.

Conocimientos

VOIP networking

Customer service

Fast-paced environment

Descripción del empleo

Daisy Communications Ltd is seeking an IT Helpdesk Technician to join its Technical Support team in Bournemouth. The candidate will provide technical telephone support, use remote tools to diagnose issues, and collaborate with technical teams to maintain and troubleshoot telecommunication systems.

Ideal candidates will have VOIP/networking knowledge, strong customer service experience, and thrive in a fast-paced environment.