Tech Support & Implementation Specialist

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in customer experience solutions seeks a talented Tech Support & Implementation Specialist. You will provide technical assistance, drive onboarding for new accounts, and collaborate with engineering. With competitive benefits like flexible work and wellness budgets, this role offers an excellent work environment.

Benefits

Monthly Health & Wellness budget

Annual Learning and Development budget

25 Holiday Days + local bank holidays

Work From Home Allowance

Enhanced Family Leave

Employee Assistance Programme

Qualifications

• 2-5 years’ experience in SaaS support or implementation.
• Familiar with CX or feedback tools preferred.
• Data analysis skills are essential.

Responsibilities

• Provide technical assistance to customers and support onboarding of new accounts.
• Resolve platform issues and support tickets.
• Bridge customer success with backend operations and engineering.

Skills

Technical troubleshooting

Data analysis

Stakeholder collaboration

Tools

CX or feedback tools

Job description

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Tech Support & Implementation Specialist, Slough

Client: Chattermill

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

UK (Remote or Hybrid, it’s up to you!)

Competitive base salary based on experience

Monthly Health & Wellness budget, increasing with length of service

Annual Learning and Development budget, increasing with length of service

Flexible working in a choice-first environment - we trust the way you want to work!

Work From Home Allowance, renewed every two years

25 Holiday Days + local bank holidays, plus an extra day for every year of service

Your birthday off

Enhanced Family Leave (UK Only), Fertility Leave, Neonatal Leave

Employee Assistance Programme (UK Only)

Share in company success through options

London office: dog-friendly, classes, events, rooftop terrace

Our mission: to help brands like Uber, Amazon, Wise, HelloFresh improve customer experience using our AI-powered CXI platform.

We seek a talented Tech Support & Implementation Specialist to join us!

What you'll be doing:

• Provide technical assistance to customers and support onboarding of new accounts
• Bridge customer success with backend operations and engineering
• Resolve platform issues and support tickets
• Manage implementation milestones and onboarding activities
• Partner with Product & Engineering to triage escalations
• Maintain documentation and playbooks

What you’ll need:

• 2-5 years’ experience in SaaS support or implementation
• Familiarity with CX or feedback tools preferred
• Data analysis skills and confidence in data-driven environments
• Technical troubleshooting experience
• Stakeholder collaboration skills

Our Values:

• Obsessed with experience – committed to improving customer experience
• Trust – open and honest communication
• Responsibility – ownership of tasks and decisions
• Growth & progress – eager to learn and improve
• Ambition with humility – aiming high while staying grounded
• The right team – collaboration is key

Diversity & Inclusion:

We value diverse voices and encourage all qualified candidates to apply, even if you don’t meet all requirements. We believe in potential and growth for everyone.