Tech-Savvy Retail Assistant, Experience Store

Partner Retail Services Limited; City of Edinburgh; Hybrid; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Samsung Employee Discount Portal

Birthday Holiday

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Seeded Devices – flagship device

Job summary

Samsung Experience Store in Edinburgh is seeking a Retail Assistant to help customers discover and explore Samsung products. You will deliver inspirational service, train customers on product usage, and drive sales in a dynamic tech retail environment.

Role emphasizes customer experience, product knowledge, and maintaining high store standards while staying up to date with the latest Samsung devices and services.

Qualifications

• Passion for delivering excellent customer service.
• Interest in technology and ability to explain product benefits clearly.
• Able to adapt to a fast-paced retail environment.

Responsibilities

• Customer Training: Help customers understand and use Samsung products to enhance their experience.
• Customer Service: Be the friendly face of Samsung, delivering exceptional service.
• Customer Sales: Demonstrate Samsung products and help customers choose the right solutions.
• L1 Device Repairs: Provide basic device repair support for common issues.
• Store Standards: Maintain a welcoming, clean, and well-organised store environment.
• Health and Safety: Ensure compliance with health and safety regulations.
• Keeping Own Training Up to Date: Stay informed on the latest Samsung products.

Skills

Customer service

Sales support

Tech enthusiast

Adaptability

Learning mindset

Job description

Samsung Experience Store in Edinburgh is seeking a Retail Assistant to help customers discover and explore Samsung products. You will deliver inspirational service, train customers on product usage, and drive sales in a dynamic tech retail environment.

Role emphasizes customer experience, product knowledge, and maintaining high store standards while staying up to date with the latest Samsung devices and services.