Tech-Driven Retail Experience Specialist

Partner Retail Services; City of Edinburgh; On-site; GBP 1,853,000 - 2,080,000; Full time

Benefits offered by this job

Samsung employee discount

Birthday holiday

Monthly bonus

Well-being tools

Mental health support

Flagship devices

Employee assistance platform

Charity partnerships

Awareness days

Job summary

Partner Retail Services is seeking a Retail Assistant for the Samsung Experience Store in Edinburgh to deliver inspired customer service and showcase Samsung products.

You will train customers, drive sales, and help with basic device repairs while upholding store standards and Health & Safety guidelines. This role offers a dynamic retail environment with opportunities for development.

Qualifications

• Passionate about helping customers and building relationships.
• Ability to adapt in a fast-paced retail environment.
• Interest in Samsung products and technology trends.
• Willingness to continuously learn new offerings and services.

Responsibilities

• Assist customers with understanding and using Samsung products to enhance their experience.
• Deliver exceptional customer service and act as the friendly brand representative.
• Demonstrate Samsung products and services to customers to find the right fit.
• Provide basic L1 device repair support and troubleshooting.

Skills

People skills

Customer service

Adaptability

Love of tech

Continuous learning

Job description

Partner Retail Services is seeking a Retail Assistant for the Samsung Experience Store in Edinburgh to deliver inspired customer service and showcase Samsung products.

You will train customers, drive sales, and help with basic device repairs while upholding store standards and Health & Safety guidelines. This role offers a dynamic retail environment with opportunities for development.