Retail Assistant - Samsung Experience Stores - Full-Time

Partner Retail Services Limited

Liverpool

On-site

GBP 27,000 - 34,000

Full time

5 days ago

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Benefits offered by this job

Samsung Employee Discount Portal

Birthday Holiday

Perks and Rewards (Discounts across多

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Seeded Devices – including the latest旗

Employee Assistance Platform

Annual partnership with National Char

Celebrations of Awareness Days and Rel

Job summary

Partner Retail Services Limited operates the Samsung Experience Store in Liverpool, where a Retail Assistant delivers inspirational customer service and helps customers discover Samsung products and services. The role focuses on enhancing customers’ connected lives through engaging interactions and product demonstrations.

It offers a standard pay of £13.45 per hour with a 20% bonus potential, 40-hour weekly availability, and the chance to grow with a dynamic retail team working with leading

Qualifications

Passionate about people with excellent interpersonal skills.
Commercially minded with an interest in technology and sales.
Adaptable to fast-paced retail environments.
Loves tech and keeps up with trends.
Eager to learn about products and services.

Responsibilities

Customer Training: help customers understand and use Samsung products.
Customer Service: deliver friendly, memorable service.
Customer Sales: showcase products and find best fits for customers.
L1 Device Repairs: provide basic device repair services.
Store Standards: keep the store welcoming and organized.
Health and Safety: follow safety regulations.
Keeping Own Training Up to Date: stay informed on latest Samsung products.

Skills

People skills

Commercial mindset

Adaptability

Tech passion

Continuous learning

Job description

Location: Samsung Experience Store, Liverpool

Pay: Standard - £13.45

Bonus Potential - 20%

Hours: 40HR ( full availability)

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Liverpool

Role Summary:

As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.

Core Responsibilities:

Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.

Skills and Experience:

Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.

What we can offer you: