Retail Assistant - Samsung Experience Stores - Full-Time

Partner Retail Services; West of England; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Samsung Discount Portal

Birthday Holiday

Perks and Discounts

Monthly Bonus Potential

Wellbeing Tools

Mental Health Support

Seeded Devices

Employee Assistance Platform

National Charities Partnerships

Awareness Days Celebrations

Job summary

Partner Retail Services is recruiting for a Retail Assistant at the Samsung Experience Store in Bristol. The role focuses on delivering exceptional customer service, showcasing Samsung products and services, and keeping store standards high.

You will train customers, assist with sales, and contribute to a welcoming shopping environment. With a standard pay of £13.45 per hour and 20% bonus potential, the role offers 40 hours per week and full availability.

Qualifications

• Passionate about helping customers and building rapport.
• Able to translate tech features into customer benefits.
• Comfortable learning new products and processes.

Responsibilities

• Train customers on Samsung products and features.
• Deliver friendly, high-quality customer service.
• Assist customers in finding the right Samsung products.
• Provide basic device repairs and troubleshooting.
• Maintain store standards and a safe shopping environment.
• Keep up-to-date with product knowledge and launches.

Skills

People focus

Commercial mindset

Adaptability

Tech enthusiasm

Continuous learning

Job description

Location: Samsung Experience Store, Bristol

Pay: Standard - £13.45

Bonus Potential - 20%

Hours: 40HR ( full availability)

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Bristol

Role Summary:

As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.

Core Responsibilities:

• Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
• Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
• Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
• L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
• Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
• Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
• Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.

Skills and Experience:

• Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
• Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
• Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances
• Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends
• Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

Why join us?

At PRS& Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well- being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays