Tech Production Ops Intern: Batch Monitoring & Support

Vestmark; Wakefield; On-site; GBP 19,000 - 22,000; Part time

Job summary

Vestmark is seeking a Technical Production Operations Engineer Intern/Co-Op to support our Production Support Operations team by monitoring automated processes, identifying issues, and assisting troubleshooting. This on-site role in Wakefield requires potential shift work, including evenings and early mornings, as part of a 24/7 support team, offering hands-on experience in financial services software.

You will collaborate with senior team members, follow documented procedures, and contribute to

Qualifications

• Interest in technical operations and enterprise software support.
• Knowledge, understanding and/or interest in the financial sector.

Responsibilities

• Monitor and support automated batch processing jobs
• Assist in troubleshooting and issue resolution under the guidance of senior team members
• Document technical procedures and update knowledge bases
• Escalate issues appropriately and collaborate with technical teams for resolution
• Communicate with internal teams and contribute to proactive issue prevention
• Management of client expectations - excellent communication skills are essential
• Partner with various internal departments to deliver superior customer service
• Proactive support for documentation development and refinement
• Participate in shift work, potentially including evenings and early mornings as part of a 24/7 support team

Skills

Interest in technical operations

Financial sector knowledge

Multitasking

Team collaboration

Self-starter

Problem solving

Education

BA/BS progress

Finance or CS is a plus

Tools

MS Windows

SQL

Dynatrace

Job description

Vestmark is seeking a Technical Production Operations Engineer Intern/Co-Op to support our Production Support Operations team by monitoring automated processes, identifying issues, and assisting troubleshooting. This on-site role in Wakefield requires potential shift work, including evenings and early mornings, as part of a 24/7 support team, offering hands-on experience in financial services software.

You will collaborate with senior team members, follow documented procedures, and contribute to