Tech Operations & Security Lead (Remote)

Be Applied Ltd; Greater London; Hybrid; GBP 36,000 - 45,000; Full time

Job summary

Magic Breakfast is seeking a Technology Operations and Security Manager. This role leads governance of the technology operating environment, oversees outsourced services, and ensures security and policy compliance.

You will manage vendor relationships, contracts, and service performance while focusing on risk management and operational resilience. Hybrid remote role with occasional office presence in London.

Qualifications

• Experience managing or overseeing third-party technology suppliers, managed service providers, or outsourced IT services.
• Experience managing technology contracts, licensing agreements, or vendor procurement processes.
• Experience supporting or implementing cyber security practices, policies, or compliance frameworks.
• Experience monitoring service delivery and supplier performance against service level agreements (SLAs).
• Experience contributing to technology governance, risk management, or operational policy development.

Responsibilities

• Oversee the organisation’s technology operating environment, ensuring reliable and effective delivery of services through outsourced providers.
• Manage relationships with external IT service providers, ensuring performance against agreed service levels and contractual obligations.
• Act as the primary point of contact for technology service delivery, coordinating with suppliers to resolve incidents and maintain service continuity.
• Monitor service performance, availability and user experience across core systems and platforms.
• Lead the management of technology contracts, including renewals, procurement processes and vendor negotiations.
• Monitor supplier performance against service agreements and address service issues or risks.
• Monitor and manage budgets associated with third-party technology services, licensing, and hardware procurement.
• Maintain oversight of technology assets, devices, and licences, ensuring appropriate lifecycle management.
• Lead the organisation’s approach to cyber security governance, ensuring appropriate policies, controls, and processes are in place to protect systems and data.
• Ensure compliance with relevant cyber security standards, regulatory requirements, and internal technology policies.
• Develop and maintain technology risk register, policies, standards, and operational procedures to support governance and risk management.
• Act as an escalation point for significant technology service, supplier, or security issues.

Job description

Magic Breakfast is seeking a Technology Operations and Security Manager. This role leads governance of the technology operating environment, oversees outsourced services, and ensures security and policy compliance.

You will manage vendor relationships, contracts, and service performance while focusing on risk management and operational resilience. Hybrid remote role with occasional office presence in London.