Tech for Social Good Program Management Senior Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Program Manager for the Tech for Social Good (TFSG) team in London. You will partner across HR, Corporate Responsibility, Communications/Marketing, and Legal to scale technology capacity-building programs for nonprofits across EMEA.

You will manage end-to-end programs, track impact, develop compelling materials, and travel within EMEA to support in-person events, helping the tech workforce contribute to social impact.

Qualifications

• Excellent verbal and written communication; ability to facilitate and engage stakeholders.
• Strong organizational and project management skills in fast-paced environments.
• Attention to detail, sound judgment, and risk/issue escalation.
• Relationship management across diverse stakeholder groups and partners.
• Advanced Excel and PowerPoint skills to analyze data and present insights.
• Strong analytical and problem-solving capabilities.
• Ability to work independently while contributing in a team.
• 2+ years of program or project management support in a large, matrixed organization.

Responsibilities

• Partner with lead program managers to deliver TFSG's capacity-building programs for nonprofits across EMEA.
• Coordinate program execution with project plans, timelines, budgets, resources, and stakeholder communications.
• Track and report program data, outputs, outcomes, and impact.
• Develop presentations, reports, and impact storytelling materials for internal and external stakeholders.
• Build and manage relationships with nonprofit partners, volunteers, and internal stakeholders.
• Maintain adherence to risk, controls, governance, and data management requirements.
• Continuously learn and adapt to emerging technologies and tools relevant to program delivery.
• Travel within EMEA to support stakeholder engagement and in-person programs.

Skills

Stakeholder engagement

Project management

Communication

Organization

Excel

PowerPoint

Risk management

Independent working

Team collaboration

EMEA travel

Tools

Salesforce

Job description

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success. As a Program Manager on the Tech for Social Good (TFSG) team, you will support our mission of driving impact in communities through the skills of JPMorganChase’s tech workforce. We leverage the skilled volunteerism of our tech employees to build tech capacity for socially focused organizations and create tech educational opportunities to engage and inspire students. TFSG partners with various stakeholders across the firm, including HR, Corporate Responsibility, Communications/Marketing, and Legal to serve communities and technology staff across our 24 global technology center locations.

Job Responsibilities

• Partner with lead program managers to deliver TFSG's technology capacity-building programs for nonprofits across EMEA, supporting end-to-end program management and leveraging employee expertise through technology implementation (e.g., Force for Good program), consultation, and education initiatives.
• Coordinate program execution by managing project plans, deliverables, timelines, budgets, resources, status reporting, and stakeholder communications to ensure successful delivery against program objectives.
• Track, analyze, and report program data, outputs, outcomes, and impact, leveraging insights and participant feedback to inform continuous improvement and program innovation.
• Develop presentations, reports, business cases, and impact storytelling materials for internal and external stakeholders, partnering with communications and marketing teams to showcase program outcomes.
• Build and manage relationships with nonprofit partners, volunteers, and internal stakeholders, facilitating ongoing communications, training, and engagement to ensure successful program delivery and achievement of project goals.
• Maintain adherence to risk, controls, governance, and data management requirements, identifying and escalating issues and risks as appropriate.
• Continuously learn and adapt to emerging technologies, platforms, and tools relevant to program delivery and nonprofit technology needs.
• Travel within EMEA to support stakeholder engagement and the in-person execution of programs and events.

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills, including presentation, facilitation, and stakeholder engagement.
• Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Demonstrated attention to detail, sound judgment, and a results-oriented approach, with the ability to identify, manage, and appropriately escalating risks and issues.
• Strong relationship management and collaboration skills, with experience working across diverse stakeholder groups, cross-functional teams, and external partners.
• Advanced Excel and PowerPoint skills, including the ability to analyze data, synthesize insights, and communicate compelling, audience-appropriate recommendations.
• Strong analytical, critical thinking, and problem-solving capabilities.
• Ability to work independently with minimal oversight while contributing effectively within a collaborative team environment.
• 2+ years of experience supporting project and/or program management activities, including planning, execution, resource coordination, risk management, and status reporting within a large, matrixed organization.

Preferred qualifications, capabilities, and skills

• Experience working with socially focused organizations (nonprofits, social enterprises, schools, etc.) Some technical knowledge and experience with Salesforce or CRM tools is preferred.