Tech-Driven Supply Chain Programs Manager

Amazon; City Of London; On-site; GBP 90,000 - 135,000; Full time

Job summary

Amazon’s EU Relay Operations Center (ROC) is hiring an Ops Tech Integration Manager to lead end-to-end tech integration programs across ROC functions, balancing operations and technology. You will shape product roadmaps, drive KPI reporting, and collaborate with Tech and WW partners to meet EU requirements.

You will own feature intake, deployment planning, and operational readiness, while prototyping AI solutions and supporting customer onboarding for new programs.

Qualifications

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience with written and verbal communication and presentation.
• Experience working with technical and business stakeholders from global cross-functional teams.

Responsibilities

• Own and drive the end-to-end program lifecycle for tech integration initiatives across ROC, from intake and scoping through development, deployment, and post-launch tracking.
• Manage new feature requests, coordinate deployment plans (including A/B testing), and ensure operational readiness for product changes.
• Influence the product's long-term vision by partnering with Tech and WW stakeholders, ensuring EU requirements are represented.
• Create, track, and report KPIs that measure product health and highlight improvement opportunities.
• Prototype in-house tech/AI solutions to address immediate operational requirements.
• Support product expansion and onboarding of new customers and programs.
• Write effective narratives (6-pagers, PR/FAQs) and present to directors and VPs. Contribute to OP1/OP2 planning.
• Solve ambiguous problems, proactively identify and mitigate risks, and demonstrate good judgment in escalation.

Skills

Program management

Data-driven decisions

Stakeholder management

Executive communication

Cross-functional collaboration

Project delivery

Education

Bachelor's degree

Job description

Amazon’s EU Relay Operations Center (ROC) is hiring an Ops Tech Integration Manager to lead end-to-end tech integration programs across ROC functions, balancing operations and technology. You will shape product roadmaps, drive KPI reporting, and collaborate with Tech and WW partners to meet EU requirements.

You will own feature intake, deployment planning, and operational readiness, while prototyping AI solutions and supporting customer onboarding for new programs.