Technical Solutions Consultant

LexisNexis Risk Solutions; Cardiff; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Life Assurance

Pensions scheme

Travel season ticket loan

Employee discounts

Job summary

LexisNexis Risk Solutions in the United Kingdom is seeking a Technical Solutions Consultant within Customer Service & Operations to implement identity products across delivery channels and provide third-level escalation support, partnering with Sales, Product, and Support teams.

You will translate business challenges into practical, data-driven solutions, share knowledge, and help drive client revenue and adoption.

Qualifications

• BA/BS degree or equivalent experience in a related field.
• Excellent verbal and written communication, able to explain technical concepts to varied audiences.
• Strong time management and ability to work independently.
• Experience with C#, SQL Server, HTML/XML and web service toolkits is preferred.

Responsibilities

• Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.
• Share product knowledge, best practices, and technical examples with customers to advance implementation completion.
• Use data quality concepts to analyze customer pain points and determine root causes.
• Collaborate with and escalate to appropriate resources to resolve issues; maintain customer correspondence until resolution.
• Provide installation, implementation and configuration support, keeping project plans up to date.
• Deliver technical presentations and product demonstrations to clients with varying levels of technical understanding.
• Provide 3rd level technical support for customers.
• Perform duties as reasonably assigned.

Skills

Communication skills

Independent work

Consultative skills

Technical communication

Education

Bachelor's degree or equivalent experience

Tools

Web services tools

Job description

Customer Service & Operations
Technical Solutions Consultant

Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences?

Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team: The Client Services team plays a pivotal role in bridging customer requirements with LexisNexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.

About the role: The Technical Solutions Consultant is responsible for the implementation of LexisNexis Risk Solutions’ identity products via all delivery channels (e.g., XML, Web Services, hosted web application, hosted IVR) as well as providing third-level escalation support to create, sustain, and enhance client-generated revenue. These activities may include providing technical and business process-related consulting services directly to clients, specific support for, and liaison with sales, product, and support teams. The Technical Solutions Consultant should demonstrate acumen in the products supported (including software and hardware as applicable), knowledge of common industry practices, and possess high proficiency with tools, processes, and methods required to execute duties as described below.

Responsibilities:

Provide technical integration and consulting services directly to external clients, sales teams, and support colleagues.

Share product knowledge, best practices, and technical examples with customers to advance implementation completion.

Use data quality concepts to conduct in-depth analysis of customer pain points and apply problem-solving skills to determine root cause of issues.

Collaborate with, engage and escalat to appropriate resources when necessary to get issues addressed. Own correspondence with the customer until issue is resolved.

Provide installation, implementation and configuration support, while keeping implementation project plans up to date.

Through technical presentations and product demonstrations, communicate technical terms to internal and external clients of varying levels of technical understanding.

Utilise technical expertise to provide 3rd level support for customers.

Perform duties as reasonably assigned.

Requirements:

BA/BS degree or equivalent experience in a related field.

Advanced oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Advanced Level ability to deliver client presentations and performance analysis.

Ability to work independently, with strong time management skills.

Advanced-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs.

Working knowledge and/or specialized understanding of C#, Windows server, SQL Server, HTML, XML, Web Services, and other Internet-based technologies. Some experience in working with Web Service toolkits (e.g. SoapUI, Microsoft .NET, JavaBeans, etc.)

Workingforyou:Weknowthatyourwellbeingandhappinessarekeytoalongandsuccessfulcareer.Thesearesomeofthebenefitswearedelightedtooffer:

Generousholidayallowancewiththeoptiontobuyadditionaldays

Healthscreening,eyecarevouchersandprivatemedicalbenefits

LifeAssurance

Accesstoacompetitivecontributorypensionscheme

SaveAsYouEarnshareoptionscheme

TravelSeasonticketloan

ElectricVehicleScheme

Maternity,paternityandsharedparentalleave

EmployeeAssistanceProgramme

Accesstoemergencycareforboththeelderlyandchildren

RECARESdays,givingyoutimetosupportthecharitiesandcausesthatmattertoyou

Accesstoemployeeresourcegroupswithdedicatedtimetovolunteer

Accesstoextensivelearninganddevelopmentresources

AccesstoemployeediscountsschemeviaPerksatWork

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.