Tech Customer Service Advisor | Bonus & Perks

Currys plc; Poole; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

25 days holiday plus 8 public holidays

Zusammenfassung

Currys plc in Poole is seeking a Customer Service Advisor to join the Business Contact Centre team. You will assist partners, business customers and store hubs, investigating queries and guiding cases to resolution with a focus on world-class service.

You will need excellent communication, a customer-first attitude, and the ability to multitask across multiple streams. The role is 40 hours per week, Monday to Friday, 9:00 AM – 6:00 PM, on site in Poole.

Qualifikationen

• Excellent customer service skills.
• Great verbal and written communication with a friendly approach.
• Ability to place customers at the heart of every interaction.
• Strong attention to detail and accuracy.
• Resilient, organized and able to work in a fast-paced environment.

Aufgaben

• Handle refunds, credit queries, network tariffs, returns and handset exchanges, invoices and other queries.
• Respond to inbound calls, emails and social media queries professionally and efficiently.
• Provide solutions aligned with customer needs while balancing company objectives.
• Establish rapport with customers and maintain data security per compliance.
• Resolve queries within SLAs to maintain world-class service.

Kenntnisse

Customer service

Communication skills

Attention to detail

IT literacy

Multitasking

Jobbeschreibung

Currys plc in Poole is seeking a Customer Service Advisor to join the Business Contact Centre team. You will assist partners, business customers and store hubs, investigating queries and guiding cases to resolution with a focus on world-class service.

You will need excellent communication, a customer-first attitude, and the ability to multitask across multiple streams. The role is 40 hours per week, Monday to Friday, 9:00 AM – 6:00 PM, on site in Poole.