Customer Service Advisor

Currys plc; Poole; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Performance related bonus

Product discounts on the latest tech

Wellbeing initiatives

25 days holiday plus 8 public holidays

Job summary

Currys plc in Poole is seeking a Customer Service Advisor to join the Business Contact Centre team. You will assist partners, business customers and store hubs, investigating queries and guiding cases to resolution with a focus on world-class service.

You will need excellent communication, a customer-first attitude, and the ability to multitask across multiple streams. The role is 40 hours per week, Monday to Friday, 9:00 AM – 6:00 PM, on site in Poole.

Qualifications

• Excellent customer service skills.
• Great verbal and written communication with a friendly approach.
• Ability to place customers at the heart of every interaction.
• Strong attention to detail and accuracy.
• Resilient, organized and able to work in a fast-paced environment.

Responsibilities

• Handle refunds, credit queries, network tariffs, returns and handset exchanges, invoices and other queries.
• Respond to inbound calls, emails and social media queries professionally and efficiently.
• Provide solutions aligned with customer needs while balancing company objectives.
• Establish rapport with customers and maintain data security per compliance.
• Resolve queries within SLAs to maintain world-class service.

Skills

Customer service

Communication skills

Attention to detail

IT literacy

Multitasking

Job description

Role overview:

Customer Service Advisor

Poole

Currys Business, Poole

Permanent

Full Time

Grade 1

Salary - £26,561.60 per annum along with the benefit of being able to earn an additional performance related bonus of up to 10%

Working Hours/Shift patterns - 40 hours per week, Monday to Friday: 9:00 AM – 6:00 PM

At Currys we’re united by one passion: to help everyone enjoy amazing technology.

As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Customer Service Advisor in our Business Contact Centre team in Poole, you’ll provide an excellent level of professional customer service to our partners, businesses customers and our store business hubs.

No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you!

Responsibilities

• Being an expert on all elements of customer service queries including but not limited to: refunds, credit queries, network tariffs, returns and handset exchanges, bolt-ons, bill queries, invoices, transfer of ownership, sim swap, customer complaints etc
• Handling inbound calls, emails and social media queries in a professional, polite, accurate and efficient manner
• Providing solutions to best support the customer in line with their needs; keeping in mind our financial objectives but moderating this to stay within the parameters of providing world class service to our customers. You’ll sometimes need to think outside of the box!
• Establishing rapport and building relationships with our customers and whilst keeping data safe following the correct compliance procedures
• Completing all queries raised relating to customer service accurately and within SLAs ensuring world class service is maintained throughout

You will need

• Excellent customer service skills
• Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• Strong attention to detail and accuracy
• Resilient, organised, and able to work in a fast-paced environment
• Able to priorise workload across several work streams
• IT skills to be able to use Microsoft Office and our inhouse IT systems

Benefits

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays

Why join us

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.