Team Underwriting Manager (Real Estate)

Benefact Group plc; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

Join a rapidly growing and forward-thinking organization as a Team Underwriting Manager in London. This role offers the chance to lead a dynamic team, ensuring exceptional customer service while managing underwriting processes. With a commitment to operational excellence and continuous improvement, you'll contribute to a purpose-led organization that values personal and professional development. Enjoy a hybrid working environment and a range of generous benefits, including a competitive salary, substantial annual bonus, and opportunities for volunteering and professional growth. This is your chance to make a real impact in a supportive and inclusive culture.

Benefits

Group Personal Pension - up to 12% employer contribution

Generous annual bonus scheme up to 24%

25 days annual leave plus bank holidays

Health and wellbeing benefits

Annual personal grant to charity

Volunteering day per year

Employee Assistance Programme

Full study support for qualifications

Access to virtual GP

Enhanced maternity and paternity pay

Qualifications

• Pro-active individual with a commitment to exceptional service.
• Ability to build collaborative relationships and coach team members.

Responsibilities

• Lead the team to deliver corporate strategy and manage workflow effectively.
• Develop and underwrite new and existing business in line with strategy.

Skills

Customer Service Excellence

Team Leadership

Negotiation Skills

Regulatory Knowledge

Coaching and Development

IT and Data Skills

Organizational Skills

Education

Dip CII or similar qualification

Job description

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: London

Job ref: 203699

About the role

Ecclesiastical Insurance, who are proudly part of the Benefact Group, are looking for a Team Underwriting Manager to join our Real Estate Team within our London office, with hybrid working.

The successful candidate will deliver exceptional customer service acting as part of the underwriting team, supporting Ecclesiastical’s “right first time” approach to customer service. Within this successfully growing team, the candidate will manage & deliver exceptional service internally and externally.

This is a fantastic opportunity to join a rapidly growing and forward-thinking business, giving you a real opportunity to develop your career and be part of a purpose-led organisation.

Key responsibilities

• Lead and manage the team to deliver corporate strategy.
• Plan, prioritise and manage individual and team workflow effectively to deliver outstanding customer service, ensuring forecast demand is adequately resourced.
• Set and monitor team and individual service targets on an annual, weekly and daily basis to maximise team performance and meet objectives.
• Manage individual performance of direct reports.
• Provide support to the Operations Manager and deputise as required.
• Embed a culture of operational excellence and continuous improvement, collaborating across the wider business.

• Develop, negotiate, and profitably underwrite new/existing business within own authority and in line with Ecclesiastical strategy.
• Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy.
• Resolve complaints and breaches in line with company policy.
• Act as a subject matter expert representing the team and department on projects as required.

Knowledge, skills and experience

• Dip CII qualified, or similar level qualifications, preferable.
• Pro-active with desire to continuously improve.
• Competent IT and data skills.
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
• The ability to build collaborative, productive relationships.
• Able to act as a coach, empowering others within a commercial environment.
• High levels of personal organisation and accuracy, with the ability to manage own workload.
• Demonstrable market and industry knowledge.
• Proven ability to coach for enhanced performance of others.

What we offer

• A competitive salary - let's discuss it.
• Hybrid working.
• Group Personal Pension - up to 12% employer contribution.
• Generous annual bonus scheme up to 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
• A range of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• Up to £400 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

About us

Ecclesiastical Insurance offers insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26