Team Support Worker

Leicester City Council; Leicester; Hybrid; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Generous annual leave

Job summary

Leicester City Council is seeking a part-time Team Support Worker to join the First Contact and Early Support Occupational Therapy service. You will handle phone inquiries, gather information for referrals, and signpost people to suitable agencies while coordinating tasks under the team leader.

The role supports adults and children to promote independence and safety at home. The post offers hybrid working across offices in Leicester and remote options, with 18.5 hours per week and a focus on

Qualifications

• Strong communication skills with callers and colleagues.
• Good numeracy and literacy skills (English and maths).
• Able to work well in a team and independently when needed.
• Proficient with computers and department databases.
• Reliable time-keeping and organisation for a busy service.

Responsibilities

• Act as first point of contact for the service by phone and referrals.
• Signpost callers to relevant agencies and professionals.
• Coordinate tasks under team leader guidance to support timely responses.

Skills

Communication

English and maths

Team player

Computer literacy

Time management

Tools

Office software

Job description

Reference

REQ7351

Description

Part Time / 18.5 Hours Per Week / Permanent Play an integral role in improving dignity, independence, and quality of life for people in Leicester in ensuring the appropriate safeguards are in place and people are enabled to live independently in their own homes. The First Contact and Early Support Occupational Therapy team work with individuals, families, carers and the wider community using a strength-based approach. As a valued member of this fast paced service, you’ll work closely with Occupational Therapists, Occupational Therapy Assessors, colleagues from the Social Work team as well as Health colleagues, the voluntary sector, and providers to maintain the health and wellbeing of people in Leicester focussing on their functional abilities and opportunities to support their independence and safety at home. The Children’s Occupational Therapy team work with children and young people with disabilities and additional needs to promote independence, safety and inclusion. The service provides specialist assessments, advice, equipment, adaptations and support to children and young people and their families, helping children to achieve their full potential. You’ll have flexibility in hybrid working being both offices based, at Beaumont Way or working remotely from home to suit your needs. The roles are Part Time, 18.5 hours in the First Contact and Early Support Occupational Therapy Team (Adults) and 18.5 hours in the Children’s Occupational Therapy team. The core working hours are typically 8.30am-5.00pm Monday to Thursday and 8.30am-4.30pm on a Friday with specific hours for these posts being discussed with the successful candidates.

Region

Central

Location

Various locations across Leicester City

Salary

GBP 13,637 - GBP 14,535 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): GBP 19,582

Contractual hours

18.5

Basis

Part time

What You’ll Be Doing

The service is very busy, and the Team Support Worker role is an integral part of the service. Your role is the first point of contact for the service in supporting people in a strength based way to live as independently as possible. You will receive telephone calls on behalf of the team, obtaining information to suport good referral taking and signposting people to other agencies and professionals who can meet their needs. You will undertake other tasks on behalf of the team in a co-ordination role under the guidance of the team leader.

What You’ll Need

With a good understanding of English and maths, you must be kind, trustworthy, honest, friendly, have a good sense of humour and be a good team player while also being able to work independently of others and as a team member. Good time keeping is essential. The successful candidate will be computer literate and be willing to learn how to use the departments database system and any other tasks required. With a commitment to working in partnership with people and their carers to understand their needs. You’ll be able to accurately gather the details of queries over the phone. With a professional manner remaining calm in all situations. You’ll have great communications and interpersonal skills. Being able to provide the caller with helpful advice and support. With some previous experience in a social care setting you’ll be accustomed to working in a fast-paced environment, with the ability to organise and team work successfully.

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate. Foran illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment’ page.